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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After my service and car was home I gat a text to say my car was still not ready , don’t know why this wS , but apart from that fine

Service

As a motability customer the staff were second to none, everything was completely stress free.

Service

Always get a good job done

Service

Please see notes on overall quality of my car.Also pop up box keeps appearing asking if i want to increase my car satisfaction score every time i try to submit my score.

Service

Extremely poor

Service

In dealing with my situation, they sought to get my car back to me ASAP

Service

Vehicle submitted due to warning " Increased discharge from battery while stationary " Diagnostic check confirmed this had occurred twice but could not advise why this had happened. Battery checked and found to be ok but I was charged for check.

Service

I have scored this as 3.5 as I currently have a mechanical issue with my current X5. It is now booked in for a 3rd time in 5 weeks to identify and rectify this issue.

Service

Great experience with the dealer; but they were very busy and therefore I had to wait for two and a half weeks to get it booked in. My car was off the road due to a fault.

Service

My car was fixed, cleaned and I wasn’t put out by having it repaired = completely satisfied customer!

Service

The issue was resolved quickly and efficiently

Service

Car is running well

Service

Service Reception female was very helpful

Service

courteous, prompt

Service

Friendly, helpful and knowledgeable staff.

Service

After 60 minutes my car hadn’t moved from where I parked it. I did receive an apology and 25 minutes later my car was ready. I had work to do on my MacBook, which I was able to do on wifi, but not what I expected.

Service

As above, no issues and smooth in and out.....

Service

In early January car indicated it needed a serviceI booked it inDrove to Irvine...after 2 hours was toldCar did not need a service it was still on Manufacturinf software settingsCalled in April and got service date in May

Service

Car was serviced within the agreed timescale and washed etc prop to collection.

Service

Well trained staff who are both friendly and welcoming alll willing to do the extra Mile

Service

No problems

Service

Brilliant service

Service

Good service when I was in branch however it did take over 4 weeks from initial phone call till I got an appointment to get my car repaired. Faulty exhaust gas valve so car was not performing well and was sluggish.

Service

I have been a customer of Fairbairns for 30yrs and never had a problem

Service

always had good service from my local branch

Service

Mr Frew did all he could to meet my expectations concerning specification and especially delivery

Sales

I was welcomed and accommodated with my family and friends with refreshments. All staff were friendly and took me through the process quickly, efficiently and in a friendly manner.

Sales

communications with all concerned , sales , drivers and other staff was excellent.

Sales

The sat nav code wasn’t ready due to a bank holiday which was a minor inconvenience but all in all a positive experience.

Sales

The young sales rep that I dealt with was very helpful

Sales

I managed to get a great deal on my 6 series with specification I wanted with both the help of BMW and the sales team at Harry Fairbairn Irvine

Sales

Excellent service from sales to purchase. We left BMW two years ago but it is good to back.

Sales

Every thing went to plan from the very start of my order

Sales

Expectations were met and exceeded by Mr Pisani.

Sales

The showroom is modern, all staff friendly and helpful and especially our sales person who was polite and informative, whilst remaining neutral in our choices.The manager introduced himself after our purchase and thanked us for choosing BMW. Nice.