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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Overall the service was ok but not outstanding. Car couldn't be washed as valeters were busy although an offer of getting it done at a later date was made. Technicians also missed something hanging from the underside of the car
Long waits when repairs and service required.
I drove my car from October to December and then found out the dealer put the wrong number plate on the car through the police. Fairbai changed it and I checked it before leaving fairbairns on the DVLA website, again the wrong number plate on the car
service staff done all they could to make sure i was looked after and had transport while my car was away
Service manager a great help to us a elderly couple who need things explained
Staff kept me informed of progress and completion time while vehicle was being worked on.
I'm always confident about the quality of workmanship.
totally satisfied friendly professional service
My car engine light back on 72 hours after it left the garage for the same issue. I asked to speak to the manager as I did not think the garage had sorted the problem - I was advised he would call me about issues - two weeks later I am still waiting
Because I got conned
Found the price of £467 excessive for oil and filters service. Also took longer than expected although no return time had been agreed earlier.
Despite having a service plan the car was not returned washed and vacuumed this time. Disappointing and wondering if it has to do with this being the final service on the plan.Please also see below
Good service and service staff polite and friendly.
Had to wait for approx 1 hour for car to be washed due to no valet staff being available
If the service indicator had been reset I would have given full marks. It meant another trip to the dealer.
Good job done
sales team had good communication skills, nothing I asked for was a problem
Service people are excellent.Their phone manner is good.Can be a bit of a pain when the Glasgow based hub phone up & really don't have the info that Irvine has.Keep it simple - deal with the branch which will deal with your car.
work carried our promptly and well
Overall experience was excellent
They sorted the moisture problem with both rear lights , rattle from dash area still present , not what u would expect from a £45 grand plus car
Took many customers scheduled to book in vehicles at the same time which would indicate profit before considering customer experience.
I am sorry to put a low score but yesterday both adblue and coolant warnings came on. My car was serviced a few weeks ago so why was it not done? I now have to sort it out at cost of either my time in bringing it in or money. Im very disappointed.
Regular customer, friendly staff
Very little information given on the paperwork.Tyre tread reading left blank.I know the break fluid was changed but have no idea if anything else was even looked at
quick and excellent service and helpful and informative
I have only one complaint. When I called to book a service I required either a courtesy car or pick-up and deliver service. the earliest this would be available was a month and as my car required to be serviced sooner I was obliged to wait.
Replacement tyres fitted as requested. Also asked for a clunking noise from the rear suspension be looked at when car lifted but suspect time did not allow. Mechanic did say on video to book the car in for investigation which is fair enough.
The short video of the service is a nice touch. Its the small things that make a big difference.
no bother from start to finish and car was dropped off washed and hoovered
Update of the electronics took an awful long time.
Everything good except finishing touches
My car was collected and during the service I was kept up to date on the service and health check my car was delivered back to me washed and valeted
the mechanics in their garage know their product and I would be very surprised to hear of other customers complaining their cars not being looked after properly
The whole process of buying the car was completed without any fuss or complications.
Very satisfied with how i treated.
Pleasant, knowledgeable staff.
Painless . . . and car delivered ahead of schedule
Sales person I dealt with was very helpful . I identified the car I wanted and he organised a test drive and kept me informed during the process of buying the car
No problems with the transaction whatsoever.
Very professional and helpful service
Top class service, very professional with great communications through the whole process