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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good job done

Service

sales team had good communication skills, nothing I asked for was a problem

Service

Service people are excellent.Their phone manner is good.Can be a bit of a pain when the Glasgow based hub phone up & really don't have the info that Irvine has.Keep it simple - deal with the branch which will deal with your car.

Service

work carried our promptly and well

Service

Overall experience was excellent

Service

They sorted the moisture problem with both rear lights , rattle from dash area still present , not what u would expect from a £45 grand plus car

Service

Took many customers scheduled to book in vehicles at the same time which would indicate profit before considering customer experience.

Service

I am sorry to put a low score but yesterday both adblue and coolant warnings came on. My car was serviced a few weeks ago so why was it not done? I now have to sort it out at cost of either my time in bringing it in or money. I’m very disappointed.

Service

Regular customer, friendly staff

Service

Very little information given on the paperwork.Tyre tread reading left blank.I know the break fluid was changed but have no idea if anything else was even looked at

Service

quick and excellent service and helpful and informative

Service

I have only one complaint. When I called to book a service I required either a courtesy car or pick-up and deliver service. the earliest this would be available was a month and as my car required to be serviced sooner I was obliged to wait.

Service

Replacement tyres fitted as requested. Also asked for a clunking noise from the rear suspension be looked at when car lifted but suspect time did not allow. Mechanic did say on video to book the car in for investigation which is fair enough.

Service

The short video of the service is a nice touch. It’s the small things that make a big difference.

Service

no bother from start to finish and car was dropped off washed and hoovered

Service

Update of the electronics took an awful long time.

Service

My car was collected and during the service I was kept up to date on the service and health check my car was delivered back to me washed and valeted

Service

Everything good except finishing touches

Service

the mechanics in their garage know their product and I would be very surprised to hear of other customers complaining their cars not being looked after properly

Service

The dealer walked us through all of the options and was very patient whilst we made our decision.

Service

Fast and efficient service, polite and friendly staff, very happy with the service I received from Harry Fairbairn.

Service

Attended to an intermittent issue with our car without complaint and were keen not to release the car until 100% repaired and valeted.

Service

Top class never a problem .

Service

While the garage works quite well, the central booking system always gives me problems. It is very inefficient and reflects very badly on BMW ( and probably rthe whole of Arnold Clark).

Service

As above

Service

excellent customer service

Service

For the reasons above this is my third car with Harry Fairbairn and it alway was cleaned previously

Service

From booking in to pickup The member of staff I dealt with was extremely accommodating. In and out in one day for a minor body repair with repaint.

Service

Very helpful at all times and inform you on progress of your vehicle.

Service

All was done to my satisfaction apart from originally they got wrong branch

Service

As always service gas been first class

Service

I was told the “service” would take under an hour it took two hrs. I was waiting on the car..

Service

Prompt and efficient service along with excellent communication

Service

a speedy service and car came back looking like a new car.

Service

Reliable and exc customer satisfaction

Service

Needed sat nav uodating so second date arranged along with courtesy car.

Service

Overall very satisfied, but they could have made a better job of cleaning the windows when they washed the car.

Service

Excellent customer service

Service

Problem located and repaired (drainage system via bottom sills blocked, causing water build up and eventual overflow into electronics, blowing amplifier etc.) in a professional manner, but this design fault should not exist in a car costing £50K+.

Service

The job was completed to a high standard at minimal inconvenience to me and care was taken throughout to keep me fully aware of progress and costs.

Service

The repair was conducted on schedule to a high quality and to the agreed price!

Service

Michael is a very pleasant young man and goes that extra mile for customer service.

Service

Work was carried out quickly. Service administrator kept me very well informed with the cars progress. The only negative was that the car was washed poorly.

Service

Fine, no problems

Service

Car was with dealer from 10.00 til 5pm. Required first service and BMW recall regarding exhaust valve emission and .Due late completion were unable to complete post service valet .advised to bring back when able.

Service

advised car was all ok . then had to wait for car to be washed. almost perfect but not quite.

Service

Car was ready when stated and all items attended tooAlso car was washed (nice touch)

Service

Very satisfied with how i treated.

Sales

Pleasant, knowledgeable staff.

Sales

Sales person I dealt with was very helpful . I identified the car I wanted and he organised a test drive and kept me informed during the process of buying the car

Sales

Painless . . . and car delivered ahead of schedule

Sales

No problems with the transaction whatsoever.

Sales

Very professional and helpful service

Sales

Top class service, very professional with great communications through the whole process

Sales

the technician was busy so couldntspend too much time

Sales

Staff at the garage were very helpful.

Sales

Easy transition and again great service

Sales

It costs nothing to be patient and polite and your staff were both

Sales

Excellent salesman prepared to negotiate !

Sales

Would have given a 'Completely Satisfied' but for some confusion over delivery dates of car, I had expected it a week earlier and windscreen was very streaky and driving into sun on way home was not a pleasant experience.

Sales

See question No1 above. From 1st visit through to test driving and the eventual delivery of our car, the salesperson, Callum, was the personification of professionalism. A credit to BMW. A nice touch was the general manager coming over & thanking us.

Sales

Friendly and professional, cars were set out in immaculate condition in the showroom, there was no hard sell as at the time I didn't know which model I was going to buy.