About Your Local BMW Retailer | Arnold Clark Irvine

01294 440826

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

217 ratings and 113 comments received in the last 90 days.

11 April 2024

delivery and purchase was great

09 April 2024

Extremely satisfied

28 March 2024

Excellent quality of service from all the members of staff with whom I had contact. Special mention of Derek Wilson, 'James', the Genius and the ladies on reception (sorry I do not know their names).

25 March 2024

Welcomed and taken through purchase and delivery by competent and knowledgeable staff

24 March 2024

Amazing customer service

21 March 2024

Attentive support by Paul Evans from build through to collection of vehicle

21 March 2024

Derek the salesman was great. All the staff were very friendly and made us feel comfortable.

20 March 2024

There was a 5 month delay between the ordering and the delivery of my car. This was due to shortages in manufacturing, but it meant I did not know when my new car would be arriving.

19 March 2024

Well looked after by all the staff

14 March 2024

See above. Was told by sales manager that he could only apologise for the damage and repair. No compensation or effort to make good. Had I not wanted the car so much I would have walked away.

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06 March 2024

Derek was very professional during the sale explaining the procedure as we went through it. The lady that did the handover was very knowledgable and extremely helpful.

04 March 2024

Everything was done so quickly and Derek was always available if I needed help

04 March 2024

The experience was great from start to finish, no issues whatsoever.

27 February 2024

Completely satisfied

22 February 2024

Excellent service throughout process.

22 February 2024

friendly helpful

29 January 2024

While delivery was longer than hoped, it was not an issue for us, and we were kept informed throughout.

14 April 2024

Spot on

14 April 2024

Staff provide excellent service.

12 April 2024

Again staff very pleasant helpful and accurate with information given.

10 April 2024

All work done to my satisfaction.

09 April 2024

Wouldn't go anywhere else

09 April 2024

Dawn at the service department kept me well informed and was a pleasure to deal with

08 April 2024

Because your staff are first class

07 April 2024

The staff are very good

05 April 2024

I was told everything all the way through , kept up to date all the way.

05 April 2024

The service staff are very knowledgeable and always keep you up to date on your vehicle. Linzie was my service advisor,

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05 April 2024

The problem that restricts my use of my car could not be ID'd and therefore not resolved.

05 April 2024

Good and transparent information

03 April 2024

The service desk staff were first class, but my recent visit was my third visit in 4 weeks after buying the car and because those carrying out the service had missed things.

03 April 2024

Always good service

03 April 2024

Excellent service Timely updates Assistance and provision of solutions Friendly, easy to approach staff Video details of service

03 April 2024

The Service Adviser ( Dawn) was friendly and approachable. She was able to accommodate my request for a late collection of my vehicle.

03 April 2024

No hassle

03 April 2024

Excellent service

02 April 2024

Only paid for what I was booked in for. No pushy sales tactics. Was offered an engine additive at my expense but informed it wasn't needed as part of the service schedule. Paid for it anyway. Sounded like a good idea.

01 April 2024

recalls done

01 April 2024

Long time customer since 1982. Always treated as a valued customer. However prices are very high.

31 March 2024

In the end it was fine. Unfortunatellt I had to phone bmw assist first to be seen asap as otherwise I would still be waiting for an appointment

31 March 2024

Dawn Robertson is an amazing agent. So helpful and efficient.

29 March 2024

Friendly staff

28 March 2024

Really happy I could get my service on a Saturday. This was so helpful!

28 March 2024

Great service from Dawn at the service desk, kept me updated with the progress of my repair and a follow up call the next day to make sure everything was fine.

28 March 2024

Dawn at service ,kept me updated st every stage,couldn't do enough.

27 March 2024

Everything that the car was in for was completed on the day.

27 March 2024

First class service from Dawn sevice desk

26 March 2024

On the day all went well

26 March 2024

The only thing I would recommend is that the Irvine branch find a solution to the parking problems customers face. That's the most stressful part of any visit, you worry about finding a space or bumping into very expensive vehicles. Blocking off cars

26 March 2024

Service department were exceptionally nice and understanding ??.

25 March 2024

Excellent service

25 March 2024

All work clearly explained

25 March 2024

As usual can't fault a thing. I had a waiting appointment, was kept informed throughout and was able to work in the showroom very comfortably while I waited. Special shout out to Dawn who, as usual, who took care of everything.

25 March 2024

Very professional and great communication

24 March 2024

I have been with BMW since 1992 and feel qualified to pass an opinion.

24 March 2024

Friendly staff. Carly made everything really easy.

24 March 2024

Good service

23 March 2024

Dawn is always friendly and professional when I have my car in the irvine branch. I get regular updates on progress and when my car will be ready.

21 March 2024

I found the customer service experience extremely good from the Irvine branch. It made a welcome change from the previous experience that I had at the Hillington BMW Arnold Clark branch which was in no way positive from beginning to end.

21 March 2024

The service experience is excellent. the staff are so pleasant. Particular mention should be made of Dawn Robertson who is very efficient and very attentive.

20 March 2024

Very good service and they picked up on a repair to my front brakes which required attention and they worked on to do the repair that day as i needed my car the next day

19 March 2024

First class service. Repair to my car was done to a high degree.

19 March 2024

Again great, efficient service

19 March 2024

Friendly staff

19 March 2024

After identifying various issues car was fixed roughly 4 1/2 months after buying it

17 March 2024

Our car was picked up, which we appreciated, serviced and MOT'd and brought back safely. We were kept informed during the day by a very pleasant and helpful young man called Declan, so we were pleased by the experience.

15 March 2024

I have always used Arnold Clark and as long as I have a BMW will continue to do so.

14 March 2024

Finished work on my car early and a very efficient handover

12 March 2024

Staff were friendly, helpful and professional.

11 March 2024

Work was carried as agreed

09 March 2024

Great customer service

09 March 2024

First class

08 March 2024

Service was as expected

07 March 2024

Was treated so well by the team and the communication before during and after my service was fantastic! Made it so hassle free especially when I was trying to fit service into my working day.

07 March 2024

Service finished ahead of plan and car cleaned.

06 March 2024

Very polite and helpful

06 March 2024

Although it took a year to be done to get part from bmw.Arnold Clark were very good

04 March 2024

No problems

04 March 2024

Did what was asked promptly

04 March 2024

Booking in procedure was simple . Car was collected and returned safely to our home within given time frame. Received e mail to show and explain what work had been done- easy to understand

04 March 2024

Work carried out on time and as outlined by service staff

03 March 2024

Dawn is extremely helpful on the service desk.

03 March 2024

No issues in ration to service, excellent communication and aftercare.

28 February 2024

I would have given 5 stars but the technician left something on in the car which drained its battery meaning we had a wasted trip to collect having to return the next day.Apart from that the lady at the reception is brilliant

28 February 2024

The Service people are always very good and explain everything to you and your options. The car comes back washed and valeted really well, and is ready when they say it will be. I couldn't ask for a better service honestly.

28 February 2024

Kept updated with work being done and when it was completed.

27 February 2024

It's great to get wee videos to show the work being done and to let you know of work needing done in the future.

27 February 2024

Have to ask 2/3 times to get things I need. Still waiting for details of which assistance package I have with the car - If it is the basic package I will need to buy breakdown insurance separately. Also The logbook came in my name not the company.

27 February 2024

The service and recall work was good, but needed a tyre replacement and that was slow with the pressure not checked and the car returned with the dash alert activated

27 February 2024

Very happy with the prompt service i recieved at this garage

27 February 2024

Very good, no issues.

26 February 2024

Excellent. The gentleman who dropped me off at the hospital whilst the car was checked is an asset to your team. The lady at the reception of the service desk was slightly less accommodating but somehow obliged.

26 February 2024

Couldn't have been better.

23 February 2024

Booked AC Glasgow to book car in. Helpful member of staff. Call day before from Jamie Jarvis, who noted we would be a 'waiting' appointment. Video sent showing tyre tread and suspension, brakes etc. Call less than 3 hours later when car was ready.

23 February 2024

pick up and drop off service made this an easy stress free experience - I have a 91 year old and a daughter with learning difficulties so being able to use this service suited perfectly, I was able to stay home

23 February 2024

Pleasant and straight forward.

23 February 2024

My car was booked in for a major service. 5 days after picking the car up, the screen wash warning light came on after only a few sprays onto the windscreen. I would have thought the screen wash fill up was part of a major service!

22 February 2024

Service was done promptly and efficiently

22 February 2024

As above, damaged my car carrying out the recall and could not supply a courtesy car. Had to get a taxi to attend a planned day out and then required again to get to and from work

03 February 2024

Gd service

02 February 2024

I left one star out because since my service, my window wiper water dispenser has been getting gradually weaker and now it has stopped working altogether. Not saying it was the fault of BMW, just thought maybe it would have been caught before now.

31 January 2024

Experience and a long association with the branch

29 January 2024

Always do their best for you.

28 January 2024

Communication with personal technician was excellent.He kept me fully informed of fault diagnosis test and costs I also like the opportunity of utilising the home collect/ delivery service.

28 January 2024

Engineer was thorough and sent video of updates

28 January 2024

Did exactly what they said they would do

27 January 2024

Just great to deal with

27 January 2024

I was lied to about my oil levels. When I picked car up , salesman came out with me in front of me and checked oil level on computer which said check OK. He says it would have been picked up in diagnostic machine, that's why you must have been phoned

27 January 2024

All work completed, on time. Friendly welcome and top customer service by Linzi

27 January 2024

Poor parking, long waiting before service can be fitted in..

27 January 2024

Friendly service personnel with very good technical knowledge and good communication skills.

27 January 2024

All good

27 January 2024

Absolute top quality service from Paul service manager and Linzie and Dawn at the the service reception they do a fantastic job.And the two ladies at reception always greet you with a lovely smile could not ask for anymore

27 January 2024

Friendly staff

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