Loading...

ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The issue was resolved quickly and efficiently

Service

Car is running well

Service

Service Reception female was very helpful

Service

courteous, prompt

Service

Friendly, helpful and knowledgeable staff.

Service

After 60 minutes my car hadn’t moved from where I parked it. I did receive an apology and 25 minutes later my car was ready. I had work to do on my MacBook, which I was able to do on wifi, but not what I expected.

Service

As above, no issues and smooth in and out.....

Service

Car was serviced within the agreed timescale and washed etc prop to collection.

Service

In early January car indicated it needed a serviceI booked it inDrove to Irvine...after 2 hours was toldCar did not need a service it was still on Manufacturinf software settingsCalled in April and got service date in May

Service

Well trained staff who are both friendly and welcoming alll willing to do the extra Mile

Service

No problems

Service

Good service when I was in branch however it did take over 4 weeks from initial phone call till I got an appointment to get my car repaired. Faulty exhaust gas valve so car was not performing well and was sluggish.

Service

Brilliant service

Service

I have been a customer of Fairbairns for 30yrs and never had a problem

Service

always had good service from my local branch

Service

From meeting with Fraser then John on the first day I was very impressed with their ability to make me feel welcome and they also wanted to sell me a car. some retailers did not give me that impression. next day follow up , meeting Mason was good.

Service

Not had car 1 month and had to pay money to get car fixed.

Service

Helpful & friendly staff at Fairbairns. It makes for a nice place to do business.

Service

Always happy to see me and good job all around

Service

Very satisfied. On time,and car cleaned afterwards.

Service

Time frame was as stated

Service

As above

Service

Always a pleasure dealing with staff at Harry Fairbairns. Sevice department excellent.

Service

No issues as only the first service.

Service

first class

Service

The time scale from booking the service appointment to the first available date was rather long. Due to the very large mileage I do it meant that I exceeded the service mileage by 1000 miles.

Service

My car was taken to the Irvine branch to repair a fault on the Thursday evening. I was advised Monday morning early my car was ready. When picked up at 5pm it hadn't been washed, might sound petty but was disappointing.

Service

Johnny Montgomery was a pleasure to deal with and made the whole experience of buying a new car stress free.

Service

First service of a new car and noted a bulge in front tyre wall

Service

Good courteous staff. Car well presented after service.

Service

Don't see the point of a text message with attached video showing number plate for a few seconds.

Service

The servicing team have always provided us with excellent customer service. On this occasion, Michael in arranging our MOT and Service was fantastic throughout and made the whole process a pleasure and kept us very well informed.

Service

The overall timely turnaround during the service was excellent, my only disappointment was that i was not contacted sooner prior to the service requirement window by BMW.

Service

Agreed a reasonable price with service manager and no complaints regarding work done but to wait in excess of 3 hrs for an oil change service is ridiculous. I would have preferred arriving at 10 am and only waited an hour or so.

Service

Valeting of the car could have been a little better

Service

communications with all concerned , sales , drivers and other staff was excellent.

Sales

The sat nav code wasn’t ready due to a bank holiday which was a minor inconvenience but all in all a positive experience.

Sales

The young sales rep that I dealt with was very helpful

Sales

I managed to get a great deal on my 6 series with specification I wanted with both the help of BMW and the sales team at Harry Fairbairn Irvine

Sales

Every thing went to plan from the very start of my order

Sales

Excellent service from sales to purchase. We left BMW two years ago but it is good to back.

Sales

Expectations were met and exceeded by Mr Pisani.

Sales

The showroom is modern, all staff friendly and helpful and especially our sales person who was polite and informative, whilst remaining neutral in our choices.The manager introduced himself after our purchase and thanked us for choosing BMW. Nice.

Sales

Again down to the service given by Paul Evans

Sales

Very knowledgable no rush in showing cars explain everything till choice finally made which model