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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Even when extra costs they offered a payment plan. Much appreciated

Service

Got this car from Giffnock, as Irvine were generally unhelpful, at that time. I was assured, by G, that as one company, I could deal wit Irv. as was more local. Then as the problems start, Irv can't do muc to help me without getting Gif ok. Not happy

Service

Irvine have a good team, and all staff make you feel comfortable and at ease. Points off unfortunately for not having a courtesy car (2 trains and a long walk necessary after dropping off and to pick up again) and no valet....maybe next time!

Service

As above

Service

Friendly, helpful and knowledgeable staff

Service

Service done within the time advised and well looked after while waiting.

Service

Very thorough. I was a little surprised BMW were going to charge me £13 for a courtesy car so i decided to wait in the foyer while the service was çarried out

Service

Having booked in for a 90minute waiting service the car which arrived at 9am was to be ready at 10:30am. My wife was waiting with the vehicle and it not ready until after noon when more than a further 90 minutes had elapsed. The time taken for a s

Service

I stated at 8:15am that I was not in a rush for the MOT. Therefore when I telephoned after 5:00pm and found out that there were other issues the team obviously thought "well he's in no hurry we'll just leave it until last. Now I am waiting 5 weeks.

Service

1. Difficulty in getting car booked in. Almost as if you didn't need the work 2. The state of a £50k. plus car on its return to me was to say the least very very poor. It is almost incomprehensible that you can return a car in such a state.

Service

Was quoted as getting something done on 5 year plan , on day of mot -services got phone call to say I had to pay for it ???? Not happy but paid anyway this is very off putting to use you again

Service

Best customer service ever

Service

Service was conducted promptly and at times which were convenient to me.

Service

All members of staff are very friendly and helpful

Service

Excellent, Called in with no appointment to enquire about topping up AdBlu. HF advised they could do it in 15 minutes. Thirty minutes later I had my car back.

Service

Only would use Irvine BMW center, no other due to pervious problems with other centers

Service

Callum was lovely, kept in touch throughout our order process and was polite professional and very personable. Would love to have him every time we buy a new car

Service

Staff carried out the service to a great standard and were helpful with picking up and delivering car.

Service

Not as good as Parks

Service

Fitted me in on a Saturday, work was done quickly while i had a cup of tea provided. I prefer to wash my own car and this was immediately noticed without me having to say. Staff always friendly even when they are clearly very busy.

Service

As above . Every bmw we've had before we've always made the 130miles round trip for all their service... never again

Service

Good service. You could use an alloy wheel cleaner to finish off the washing of the car. Also a nice touch would be a new car air freshener.

Service

Quickly diagnosed problem and fixed within 48 hours, kept up to date through the whole process.

Service

Every detail was explained

Service

on first visit car was not washed or hoovered

Service

Vehicle lifted to the dealership twice in ten days, on the first occasion failed to remedy the fault. On the second occasion prior to diagnostics stated that the issue may be "driver profile". Subsequently found to be a battery issue.

Service

The service from Harry Fairbairn Irvine has always been faultless. Sadly i have moved away from the area but they have even offered help when my local dealers have let me down.

Service

Got the car back with significant scratches on the rear bumper. A weak acknowledgement from the customer service manger who offered to attempt a repair. I don't believe any repair was carried out, just a wee clean and polish and hoped I wouldn't noti

Service

Disgraceful service, service advisor was most unhelpful when I was looking for an update. After filing a complaint 7 days ago and being told I would be called back to try and resolve the issue. I have still not heard back from the dealership.

Service

Knowledgeable staff- friendly service - cats always arrive in pristine condition

Service

I traveled three times 1 to make an appointment, the next to show corrosion, then another for wheels to be change = 90 mile and 7 hours of my time. I was only asked if I was waiting.

Service

Staff very helpful

Service

As this was my first service, I was very impressed with the technician sending me a video on my mobile of the external checks he was doing. The service was also completed within the time limit I was given.

Service

I would have preferred not have had the fault with my car at less than 6 months old. Fairbairns dealt with me really well, taking the car at no notice. It took 4 working days plus the weekend. So would have nice if it had been quicker.

Service

Had one small issue, but was sorted very quickly.

Service

Fast and efficient

Service

Car not presented to the standard we expect from BMW on previous purchases

Service

Troublefree.

Service

All the staff at Irvine are great to deal with

Service

I had to leave the car in the garage for two days because you did not have the parts readily available. At least the work was done well.

Service

work carried out ok but customer service was terrible just not interested in the customers point of view no help and left with no car for 3 weeks after fighting with insurance company to get it repaired there in the first place

Service

Friendly and competent service

Service

The staff are so nice and very helpful and it is a joy to go in to the bright and clean building.

Service

the repair took too long and we were waiting in excess of three hours for the re-progamming

Service

They were professional and courteous .

Service

I have had my new car nearly two weeks still waiting for my navigation to be connected.

Sales

Derek Wilson handled our purchase extremely well

Sales

Kept well informed and experienced no problems

Sales

Callum was very professional in everything he did

Sales

I have used the same dealer Harry Fairbairn Irvine for the past 15 years and purchased 7 new cars.

Sales

No problems at all & extremely happy with the service given.

Sales

Unlike a lot of dealers Fairbairn's do not have an internal handover bay.

Sales

Totally professional

Sales

Great service by Harry Fairbairn. The salesman went through all the model options and finance options in great detail and was completely understanding when I stated that I wanted to compare the X2 with a Volvo XC40 and Honda Civic.

Sales

I have a car through motability and after I left the dealership heard from no one about how I was getting on with the car

Sales

As above very smooth process.

Sales

Knowledgeable helpful sales staff

Sales

Very satisfied with all the care & attention I received from the Dealer.

Sales

Staff were fantastic

Sales

very satisfied

Sales

This was a very enjoyable experience. Callum Gott took us through the whole business explaining everything slowly and efficiently and took the time to help us with anything we didn't understand.

Sales

Simple, straight forward.

Sales

Again Derek made the whole process easy and smooth while being very informative

Sales

Excellent customer service.

Sales

Staff are friendly, helpful and efficient. I went in and within hour had bought a new car. Have used this dealership for many years and always feel valued and supported.

Sales

Sam Frew is a pleasure to deal with.

Sales

Everything was fine but I felt that the car could have been valeted to a higher standard which would have resulted in an increase in my score.

Sales

Couldn't do enough for me guys very helpful