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ABOUT US Harry Fairbairn Irvine BMW

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No faults in the service provided by your Irvine branch - Good coffee as well !

Service

Staff within Harry Fairbairn were helpful, professional and friendly.

Service

Very friendly staff, car returned when said and service carried out as promised

Service

the answer to the first question applies to this one

Service

They replaced some suspension but have not resolved the issue

Service

In this day of auto bleeders something like this should not happen.

Service

Everything went very smoothly

Service

No complaints at all. Got everything I needed.

Service

Car was taken in , the service completed and picked up when ready with no issues

Service

The Garage was very helpful, fixed the issue quickly and really helped me by collecting and returning the car. Dawn was great and kept in touch to let me know what was happening with the car.

Service

my car had to go back in after its major service. i could not get a courtesy car for a few weeks. always the same excuses. how am i suppose to get to work and carry out my job when my car is the garage and i get no courtesy car.

Service

Apart from long waiting time for phone to be answered I have always found this branch a pleasure to deal with

Service

The salesman was knowledgeable and helpful, but never pushy. He was polite and friendly and we felt totally comfortable dealing with him.

Service

Dawn Robertson is a fantastic service agent

Service

Well looked after

Service

Did what was required,on time and cost.

Service

Car was cared for very quickly

Service

All points completed that I gave to service team. Car hoovered and cleaned

Service

No problems so very happy with the service

Service

Had a problem with tyre pressures after service.

Service

I was satisfied with the Service Centre but disappointed with the tyres. The ride has become very bumpy which was not expected going from 17 to 16 inch wheels. Also couldn't specify the brand of tyres.

Service

The car was collected from my home at a convenient time for me and I was invited to arrange a suitable time for its return. When it was returned, not only had the service been completed but the car had also been thoroughly cleaned inside and out.

Service

Everything was done as required, no hassle

Service

Worked carried out efficiently and within time. Service reception excellent.

Service

Very happy with mot

Service

For the first time I noticed a smell in the car when I picked it up. I had to clean the steering wheel to remove the odour of oil or grease

Service

Helpful

Service

The car was collected and returned to my place of work which was great service - however on my way home the same night the oil low warning light came on, which meant I had to take the car to the garage the next day with my family and wait.

Service

Everything went very smoothly

Service

Total Customer Service at the highest level.

Service

From start to finish the whole experience was a disgrace.

Service

Work completed quickly and perfectly

Service

Experience from booking to return of the car was very good. communication beforehand, during and after was excellent.

Service

I have used this dealership over a number of years, I have never had any any problems. Very efficient service staff keep you informed of progress.

Service

When trying to book an MOT, service, and end of warranty check, I was informed that nothing was required on my car at that time on my first enquiry. A while later, when I suspected that this was wrong, my call was passed all round the dealership.

Service

Time waiting for car was slightly longer than that given by the service department. otherwise all good

Service

No complaints

Service

Professional.

Service

Always high quality and standards

Service

Everything was completed to my satisfaction, I was kept up to date with progress, vehicle was ready when I was told it would be and thoroughly cleaned internally and external.

Service

Again better than average. This said appears to be a disconnect when phoning you arrive at a receptionist, whom transferred me to the tyre expert. on arrival I had to book in through the service department and told there was a queue.

Service

Staff were very helpful and polite.

Service

Had confidence that the warranty issue was being handled professionally and was kept informed of progress. The complimentary safety inspection video report on it compressed far too much information into 12 seconds making it virtually incomprehensible

Service

My wife’s car had a full service and check but they missed a defective bulb which had been showing up on the computer.

Service

On the whole I am very satisfied but on occasion I have experienced communication problems

Service

everything just worked, nothing too much trouble.

Service

Primary fault was fixed but it through other fault

Service

Heather did a great job keeping me up to speed. Only reasons for a slight downturn were: statement they'd be available for pick up from 7.30; nobody there till 8. Ticklist also said screenwash topped up, but wasn't given the low indicator light.

Service

The car was collected from our home and delivered back, fully serviced and valeted

Service

Although the problem could not be resolved. The car was returned to me in a timely manner and clean.

Service

Helpful and proactive staff, anticipating any problems and solving before becoming am issue.

Service

Because I had no reason to be otherwise.

Service

I would have been completely satisfied if had not had to take my car back to have the service indicator reset.

Service

Took a bit of time to arrange. Tyre manager on holiday so order was not placed. If I had not phoned day before to check progress could have had a wasted journey

Service

Service completed promptly and was notified by service adviser by phone on completion

Service

Very customer orientated, friendly and courteous.

Service

Never any problems always kept well informed

Service

Asked th too wash wheels never done lus what I said in last amster

Service

Polite, friendly and efficient staff.

Service

Very efficient service

Service

Good attentive service

Sales

Everything was done satisfactorily and within the time frame agreed

Sales

As above. Happy with service from start to finish

Sales

No issues with any paper work everything went through very quick and the full deal/details of the car were explained in good detail.

Sales

The purchase process good. Handover not so good. Road dirt on car as it had been fuelled after being valeted. £25 instead of £75 of fuel. Genius not really interested and factually incorrect a number of times.

Sales

Looked after me all the time s

Sales

Staff go out of their way to make you feel welcome and valued

Sales

Very easy changeover from old car to new car

Sales

I was talked through everything from start to finish,

Sales

Nothing was an issue - from test drives to reply emails and phone calls - we were never made to feel we were wasting their time.

Sales

Again very friendly and helpful making sure we were fully at ease with the controls of our new vehicle.

Sales

Excellent professional service

Sales

From purchase till delivery kept u well informed

Sales

Professional service from people who know their customers

Sales

No room for improving

Sales

They delivered what they promised

Sales

Everything went well at the centre.The complimentary coffee was really good

Sales

Good service, treated professionally

Sales

Callum the salesman was very professional and friendly kept everything simple and most importantly listened to what I was asking for.

Sales

No issues whatsoever.

Sales

I have always had great service from harry fairbairn in Irvine. My salesman Johnny was particularly helpful in all areas of the sale.

Sales

Derek Leitch got me a good deal and looked after me very well.

Sales

Kept well informed on car,s. Status from order date. to delivery. In addition the finance package was clearly explained by Gregg.