Loading...

ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

OUR LATEST NEARLY NEW BMW OFFERS

Read

Impress with the new BMW Shadow Edition

Read

OFFERS OF THE WEEK

Read

THE LOWER EMISSIONS ALLOWANCE

Read

The BMW Lower Emissions Allowance.

Read

Job Vacancy - Aftersales Retention Manager

Read

THE ALL NEW BMW 5 SERIES SALOON IS READY FOR THIS WEEKEND. ARE YOU?

Read

A GUIDE TO VED ROAD TAX CHANGES COMING APRIL 2017

Read

BMW i3 Service Inclusive

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All staff are well trained and very good at what they do.

Service

Friendly and easy to deal with

Service

Great staff. All work done.

Service

As above

Service

Only disappointment was,that a part was needed which was going to take 4 days to obtain, was advised not to drive it and even though my car was less than a year old, under warranty and I live semi-rural, wasn't able to be given a courtesy car.

Service

As above. I have now new tyres on my vehicle with 8mm of tread. My last tyres failed with 5mm of tread apparent across over 90% of tyre wear surface. Does this mean I will again need to change tyres after ultimately only 3mm of tread wear??

Service

Great service, the girl managed to get the car booked in for the next morning which was fantastic. Only let down is the high cost for basically oil and filter changes and a check.

Service

would have been more but had tolook for my car in car park after serviced

Service

Unless it is a warranty related issue, I will not be returning.

Service

The car was serviced and washed within the time I was told received phone call to say car was ready

Service

Frendly staff.

Service

even though there were a few mistakes made with the repair to my car, i was very well looked after in customer services.

Service

Despite acknowledging the issues regarding the condition of my car, I have heard nothing from the Dealership despite several weeks elapsing. My car remains in it's unacceptable condition. I am not prepared to let the matter rest.

Service

On collection of car I thought it would have been cleaner, only floor mats were hoovered seats were still dirty, I'm not complaining but I purposely never cleaned my car at weekend as I knew it would be when it was serviced but it wasn't.

Service

See above

Service

It should really be "completely satisfied" but, I live on the Isle of Arran (the team knows) which is an hour boat journey followed by a 20 minute drive to Harry Fairbairns. As such I can never be first in the queue. Waiting is no fun!

Service

See above

Service

service reception was very busy both at drop off and pick up of staff,however on both occasions staff were very efficient and friendly

Service

Very modern and clean showroom with friendly staff,

Service

Free upgrade to egr valve during service... All done. No issues. And free taxi back home when I dropped my car off. Perfect.

Service

New part fitted with no hassle, which was very good. Ideally, some feedback on what might have caused the problem, and how to avoid a recurrence, might have been useful.

Service

No hassle service plan taken out when car was purchased makes first 3 years an easy choice

Service

Had to go back to get adjusted

Service

As before

Service

Friendly, professional approach and fixed issue in a timely manner as agreed when car was booked in

Service

Very quick and efficient staff and reception were very friendly and helpful a great asset to the garage

Service

The dealer collected, serviced and returned the car cleaned. only advisory was on tyre wear and was accompanied with a competitive quotation

Service

The staff were very welcoming, they are well informed on the products, kept me aware of how the service was progressing and any additional services needed and the attendant costs.

Service

Fitted me in for necessary work before I wad on a fidhing holiday. Work completed earlier than expected.

Service

Job well done

Service

It passed its MOT.

Service

Couldn't have been better

Service

Work seems well done but the time taken was longer than predicted

Service

Service otherwise good.

Service

Customer service was very good. Staff were in touch with updates however I have noticed some minor damage to my alloy wheels.

Service

GIRL WHO ATTENDED TO ME WAS MOST HELPFUL,AND EFFICIENT AND IT WAS THE SAME LAST YEAR WHEN I PUT IT IN FOR A SERVICE , THE STAFF ARE OUTSTANDING!!

Service

Always delivering as promised

Service

Car not washed. Plastic cover left on drivers seat and internal temp set to max. Service staff were helpful and nice though

Service

My car was neither washed or hoovered

Service

I had a bad experience almost 3 years ago when I was told all four brake discs and brake pads had been warped due to a faulty alloy powder-coating at another workshop. The advice given varied greatly and confused me. I would like to discuss this more

Service

No better than average service

Service

Made sure I was completely happy.

Service

With the car only being 8 months old I should not be having these problems.

Service

Harry Fairbairn Irvine carried out the job to the highest of standards and would recommend the garage and the technician who carried out the repair.

Service

As above.

Service

Recall work completed as required

Service

Dawn is great, very professional and has great knowledge

Service

Clear sales process. No hard sell.

Sales

Excellent attention,courtesy and service was received by us at all times.

Sales

The whole experience was very easy

Sales

Everything went very smooth.

Sales

Nello Pisani, who was dealing with us, made everything simple and understandable, so the whole process was seamless.

Sales

The whole process was flawless and easy

Sales

I had a problem with the car and arrangement I was tied to and the sales person I dealt with offered a solution that met my needs in every way.

Sales

I have bought a number of cars now from Paul Evans and Richard LInden, Paul actually picked and sourced this car as he new exactly the deal and car I would like, it did take a lot of hassle out of the equation a pretty smooth transaction and a great

Sales

As soon as we walked into the showroom we were attended to in a very professional and friendly manner. John, our salesman was excellent. He was very knowledgeable and explained every detail of selling our car and purchasing a new car.

Sales

Exceptional personal service and attention

Sales

could not do enough for you

Sales

The explanation we received from Callum about the advantages of PCP was quite clear. This enabled us to go down that route for the first time.We were kept informed of the date of delivery and the modifications we asked for.

Sales

The customer service was the best I have ever received in over 30 years of buying cars.

Sales

everything was told to me as it was straight forward

Sales

Thoroughly professional and knowledgeable staff, painless purchase process.

Sales

Made to feel very welcome and special by all staff present at the showroom, Including the general manager, sales staff and reception personnel.You would have thought I was buying the most expensive BMW in the world.