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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
I have scored this as 3.5 as I currently have a mechanical issue with my current X5. It is now booked in for a 3rd time in 5 weeks to identify and rectify this issue.
In dealing with my situation, they sought to get my car back to me ASAP
Vehicle submitted due to warning " Increased discharge from battery while stationary " Diagnostic check confirmed this had occurred twice but could not advise why this had happened. Battery checked and found to be ok but I was charged for check.
My car was fixed, cleaned and I wasnt put out by having it repaired = completely satisfied customer!
Great experience with the dealer; but they were very busy and therefore I had to wait for two and a half weeks to get it booked in. My car was off the road due to a fault.
The issue was resolved quickly and efficiently
Car is running well
Service Reception female was very helpful
Friendly, helpful and knowledgeable staff.
After 60 minutes my car hadnt moved from where I parked it. I did receive an apology and 25 minutes later my car was ready. I had work to do on my MacBook, which I was able to do on wifi, but not what I expected.
As above, no issues and smooth in and out.....
Car was serviced within the agreed timescale and washed etc prop to collection.
In early January car indicated it needed a serviceI booked it inDrove to Irvine...after 2 hours was toldCar did not need a service it was still on Manufacturinf software settingsCalled in April and got service date in May
Well trained staff who are both friendly and welcoming alll willing to do the extra Mile
Good service when I was in branch however it did take over 4 weeks from initial phone call till I got an appointment to get my car repaired. Faulty exhaust gas valve so car was not performing well and was sluggish.
I have been a customer of Fairbairns for 30yrs and never had a problem
always had good service from my local branch
Not had car 1 month and had to pay money to get car fixed.
From meeting with Fraser then John on the first day I was very impressed with their ability to make me feel welcome and they also wanted to sell me a car. some retailers did not give me that impression. next day follow up , meeting Mason was good.
Mr Frew did all he could to meet my expectations concerning specification and especially delivery
I was welcomed and accommodated with my family and friends with refreshments. All staff were friendly and took me through the process quickly, efficiently and in a friendly manner.
communications with all concerned , sales , drivers and other staff was excellent.
The sat nav code wasnt ready due to a bank holiday which was a minor inconvenience but all in all a positive experience.
The young sales rep that I dealt with was very helpful
I managed to get a great deal on my 6 series with specification I wanted with both the help of BMW and the sales team at Harry Fairbairn Irvine
Every thing went to plan from the very start of my order
Excellent service from sales to purchase. We left BMW two years ago but it is good to back.
Expectations were met and exceeded by Mr Pisani.
The showroom is modern, all staff friendly and helpful and especially our sales person who was polite and informative, whilst remaining neutral in our choices.The manager introduced himself after our purchase and thanked us for choosing BMW. Nice.
Again down to the service given by Paul Evans