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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The way they make you feel from the minute you walk into the showroom

Service

Leave car at 830 in morning for mot asking for car back by 5. Get phone call at 530 to say had failed mot so 30 mins late and no time to correct. Only by luck courtesy car given. However extra hassle of returning next day.

Service

Very satisfied

Service

Customer focused at all times

Service

Would've liked a courtesy car but told there was none available

Service

Sales side was spot on. Customer service centre poor.

Service

Was a bit of a mix up about pick up but everything else went well

Service

From initial contact with the service desk to the return of my vehicle I was kept fully informed, the video carried out during the service was a nice touch.

Service

I asked to have an issue with the car boot not opening looked at, they couldn't find any fault so my issue still remains. 2 weeks after the service I have the AdPro neede light popping up on the car dashboard, surely this should've been topped up?

Service

no complaints

Service

As above. Looked after me every step of the way.

Service

Absolutely hassle free, painless, pleasant.

Service

100% efficient.

Service

Service was carried out professionally.

Service

Always great service at Irvine

Service

Our requirements were not set in stone when we arrived, but after 2 hours in Connor company the right to user at the right price was found.

Service

There is a technical fault that has not been repaired as not showing up in the diagnostics though unfortunately the problem still occurs

Service

Outstanding level of service both from Michael and BMW.

Service

Really same as previous answer

Service

I had my car uplifted serviced and delivered back to me by the time I regusted.

Service

After my service and car was home I gat a text to say my car was still not ready , don’t know why this wS , but apart from that fine

Service

As a motability customer the staff were second to none, everything was completely stress free.

Service

Always get a good job done

Service

Please see notes on overall quality of my car.Also pop up box keeps appearing asking if i want to increase my car satisfaction score every time i try to submit my score.

Service

I have scored this as 3.5 as I currently have a mechanical issue with my current X5. It is now booked in for a 3rd time in 5 weeks to identify and rectify this issue.

Service

In dealing with my situation, they sought to get my car back to me ASAP

Service

Vehicle submitted due to warning " Increased discharge from battery while stationary " Diagnostic check confirmed this had occurred twice but could not advise why this had happened. Battery checked and found to be ok but I was charged for check.

Service

As said above, the sales experience made me feel like a VIP from walking through the door of the showroom until driving the car away. All staff were very friendly and knowledgeable on their part of the process.

Sales

John Montgomery helped me with everything from walking in to the door with everything from start till driving out the door nothing was to much bother.

Sales

Only Mark down, was no car specialist to show around workings of car when picking up, completed by sales person with limited knowledge

Sales

I did not have any problems and the staff were very friendly.

Sales

Well the salesman ( Callum Lee ) informed us when ordering our car the expected date of arrival of our car and sure enough that was the day we got it....it actually arrived a couple of days early and they put it through a computer program etc

Sales

Everything went very smoothly from start to finish and car arrived earlier than estimated.

Sales

The team could not have been better