Loading...

ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

OUR LATEST NEARLY NEW BMW OFFERS

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

Job Vacancy - Aftersales Retention Manager

Read

THE ALL NEW BMW 5 SERIES SALOON IS READY FOR THIS WEEKEND. ARE YOU?

Read

A GUIDE TO VED ROAD TAX CHANGES COMING APRIL 2017

Read

BMW i3 Service Inclusive

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On the whole I am very satisfied but on occasion I have experienced communication problems

Service

My wife’s car had a full service and check but they missed a defective bulb which had been showing up on the computer.

Service

everything just worked, nothing too much trouble.

Service

Heather did a great job keeping me up to speed. Only reasons for a slight downturn were: statement they'd be available for pick up from 7.30; nobody there till 8. Ticklist also said screenwash topped up, but wasn't given the low indicator light.

Service

Primary fault was fixed but it through other fault

Service

The car was collected from our home and delivered back, fully serviced and valeted

Service

Although the problem could not be resolved. The car was returned to me in a timely manner and clean.

Service

Helpful and proactive staff, anticipating any problems and solving before becoming am issue.

Service

I would have been completely satisfied if had not had to take my car back to have the service indicator reset.

Service

Because I had no reason to be otherwise.

Service

Took a bit of time to arrange. Tyre manager on holiday so order was not placed. If I had not phoned day before to check progress could have had a wasted journey

Service

Service completed promptly and was notified by service adviser by phone on completion

Service

Asked th too wash wheels never done lus what I said in last amster

Service

Very customer orientated, friendly and courteous.

Service

Never any problems always kept well informed

Service

Polite, friendly and efficient staff.

Service

Very efficient service

Service

Go beyond standard service to please

Service

Can’t give a completely satisfied yet as I had a couple bad experiences with the irvine branch in particular and took my custom(another branch)elsewhere as a result, have now given irvine one last chance

Service

Satisfaction .

Service

I was very well looked after by the service assistant Michael and received very good service at short notice

Service

Friendly professional service.

Service

Everything went to plan and the service was completed satisfactorily

Service

The work was done to the timescale stated at first discussion with representative and I was updated of progress during the process.

Service

Staff very helpful and accommodating regarding collecting and dropping off car for me. Also car returned looking good as new!

Service

I never have any problems from booking in to pick up.

Service

As as I said already the service was first class all staff were excellent

Service

See above. End outcome was good.

Service

No problem, courtesy car was ready, car was ready at the time agreed. Staff were friendly and helpful.

Service

Car MOT carried out quickly and car returned in pristine condition.

Service

the staff and the care and attention was exceptional.

Service

Received a text to say car was being worked on but had to chase it up to get car back same day

Service

As above and car returned clean and tidy having been washed and vacuumed.

Service

The staff are friendly and the service was satisfactory

Service

Faultless start to finish.

Service

Poor service

Service

Phone answered promptly and through to correct department

Service

scratch on alloy wheel

Service

Quick and straightforward to deal with

Service

The intermittent fault it went in for is still there. The electronics were worked on and now my iPhone didn't work had go to other BMW agent to get fixed. Without hands free for couple of weeks difficult for me being disabled I depend on my phone.

Service

Everything done to car professionally

Service

Again, was looked after very well.

Service

Same as above

Service

As above

Service

Great staff. All work done.

Service

Friendly and easy to deal with

Service

All staff are well trained and very good at what they do.

Service

Only disappointment was,that a part was needed which was going to take 4 days to obtain, was advised not to drive it and even though my car was less than a year old, under warranty and I live semi-rural, wasn't able to be given a courtesy car.

Service

Great service, the girl managed to get the car booked in for the next morning which was fantastic. Only let down is the high cost for basically oil and filter changes and a check.

Service

The car was serviced and washed within the time I was told received phone call to say car was ready

Service

would have been more but had tolook for my car in car park after serviced

Service

Frendly staff.

Service

even though there were a few mistakes made with the repair to my car, i was very well looked after in customer services.

Service

Despite acknowledging the issues regarding the condition of my car, I have heard nothing from the Dealership despite several weeks elapsing. My car remains in it's unacceptable condition. I am not prepared to let the matter rest.

Service

On collection of car I thought it would have been cleaner, only floor mats were hoovered seats were still dirty, I'm not complaining but I purposely never cleaned my car at weekend as I knew it would be when it was serviced but it wasn't.

Service

See above

Service

See above

Service

It should really be "completely satisfied" but, I live on the Isle of Arran (the team knows) which is an hour boat journey followed by a 20 minute drive to Harry Fairbairns. As such I can never be first in the queue. Waiting is no fun!

Service

service reception was very busy both at drop off and pick up of staff,however on both occasions staff were very efficient and friendly

Service

Very modern and clean showroom with friendly staff,

Service

They delivered what they promised

Sales

No room for improving

Sales

Everything went well at the centre.The complimentary coffee was really good

Sales

Callum the salesman was very professional and friendly kept everything simple and most importantly listened to what I was asking for.

Sales

Good service, treated professionally

Sales

No issues whatsoever.

Sales

I have always had great service from harry fairbairn in Irvine. My salesman Johnny was particularly helpful in all areas of the sale.

Sales

Derek Leitch got me a good deal and looked after me very well.

Sales

Kept well informed on car,s. Status from order date. to delivery. In addition the finance package was clearly explained by Gregg.

Sales

It’s how I feel

Sales

Happy with car & experience

Sales

Everything was explained in detail car beautifully presented on handover

Sales

I have always dealt with Harry Fairbairn in Irvine and they are always very courteous, professional and extremely helpful. Nello Pisani (sales executive) has helped me decide and closed on the last 3 cars (6 series).

Sales

Before I met Sam Frew the sales Rep at BMW. I had already tempereroly agreed on a car at Mercedes Benz Ayr. However after the way Sam treated Mysef & My wife then we opted to stick with BMW for the 8th Year and 3rd Car.

Sales

Excellent delivery and surprise for my son.

Sales

Sales advisor was very helpful.

Sales

I was made to feel comfartable and all the staff were attentave and helpful

Sales

The same as abovev

Sales

Except I haven't received a drive away insurance,I am very much happy about the delivery and time keep up as promised....

Sales

Received excellent customer service . It is very important that this is recognised because it makes you feel that you are being treated as an individual and all your needs as a customer are being met .

Sales

Kept informed throughout with updates and what the next stage would be. They get to know you and even your sense of humour, they put a big pink ribbon on my new car as they knew I would giggle at that. I was given a thorough run through of my car.

Sales

All went well from order to delivery

Sales

Was well looked after

Sales

Very professional team who worked together to deliver a high quality result

Sales

The brand new car could have been better prepared, in terms of valeting-the garage did offer a further free valet-however did affect the New car buying experience

Sales

The whole experience from start to finish was hassle free and very professional.

Sales

Purchase of my car was a very smooth process as my sales executive went to great lengths to get me the best deal possible. Delivery was a very pleasent experience, my car was beautifully presented with a big bow wrapped round it.

Sales

Very helpful Sales Executive who kept updated during the buying process

Sales

Very smooth transaction. Always kept upto date with process

Sales

All formalities explained well, delivered car on the planned date.

Sales

The salesman was very pleasant as was everyone else at the dealership

Sales

Gary made it very clear of how to get the deal to happen and it made it easy

Sales

An amazing place to be, my kids loved it and the staff couldn't be any more helpful

Sales

Harry Fairbairn provides a relaxed, welcoming environment...my two kids even managed to keep entertained between drinks and toy cars !

Sales

see question 1

Sales

Clear sales process. No hard sell.

Sales

Excellent attention,courtesy and service was received by us at all times.

Sales

The whole experience was very easy