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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
everything I would expect from a BMW agent
I forgot my car needed first MOT. Not only did Fairbairn squeeze me in at short notice did a brake fluid replacement at same time saving a further visit. First class!
First class service as always
Michael from Harry Fairbairn, Irvine kept me updated and sorted out all the issues.
Quick check in and prompt phone call st completion.
It was called a service, however, it was an MOT the vehicle was in for.On the day, due to a heavy schedule, the vehicle was handed back washed and hovered, however, it was not of the high standard expected.
Everything went to plan as usual
Excellent service by young man from start to finish
Overall very good, only area for improvement is that the locking wheel nut utilised for brake service was left in the centre console and not returned to wherever the engineer first found it (I have no idea where it belongs)
Do not, personally, have high opinion of Harry Fairbairn, Irvine.
For once it was good
Did what was needed in the time predicted
As said earlier kept updated
only issue was time it took for service
Great customer service again following the breakdown of my vehicle which could have been a difficult experience.
Every need taken care of
I could not find a fault in my dealings with them
Our car was returned to us very dirty and the mileage and time it took to be returned to our house didnt seem to add up ,we feel our car was used for a delivery or something else.We were not happy about this and phoned to Irvine to complain.
quick, efficient, helpful and nice people to deal with.
The member of staff, Michael gave me a warm welcome and explained what was being done. He kept me informed throughout and walked me to my car when it was ready. Fantastic service.
it was very simple, smooth and the communication was superb
Attention to detail from booking to completion,the whole process worked like clockwork.
Work done on schedule and staff provided transportation to/from home which was much appreciated.One star removed because service booking adviser should have been able to tell me car would be required all day and not just 90 minutes as booked.
Made toy feel welcome & looked after.
Efficient and responsive to problems and queries
Very friendly and helpful staff, extremely efficient and trustworthy.
I don't blame Harry Fairbairn for the approach taken - I blame BMW.The overall experience at Harry Fairbairn was generally good. BMW's refusal to rectify the problem has, however, tainted my view.
The Service team are superb. Welcoming, courteous, friendly and helpful.The repair was carried out while I waited and my car was cleaned and vacuumed Jon completion.
Staff customer service was excellent.
Courtesy/loan car smaller than our ownSome delays during work on carGood communication from Dawn in servicing department
Reliable, trustworthy and knowledgeable in their field.
Repeat customer and service experience improved with each visit. They have noted and responded to any comments I have made in their surveys
approachable and very friendly staff with great communication skills for customers.
Courteous and efficient service
Good service, was happy with all aspects.
John and the team were tremendous.
Explained and informed what was being done
Very good service pre-purchase.
I was advised it woulda only take 90 minutes to do the service. When I arrived was told it would take 2 hours. Car was not handed back after over 2 and half hours
I find the price charged to be higher than available elswhere
Not perfect but there was an unpredictable fault that the technician had to take the car back in to resolve.
Service was great
the staff were extremely courteous and knowledgable
Car was serviced to my satisfaction, in a reasonable timescale
Longer wait than expected. Prices higher than other outlets.
Provide a personal service offering technical advice where required. Always a relaxing and pleasant atmosphere, where I can relax knowing my car is being taken care off!
Before I picked car up everything was excellent, after taking car home had an issue with car which took over a week to rectify and still waiting for follow up call
Problem is ongoing but they are still trying to trace the fault
When I picked up my car the staff were very courteous and answered all my questions.
The tyre pressure was not checked, there was a puncture in a tyre and the wrong one was noted on the service sheet & the service light was not reset which means I have to make another trip to the garage to rectify this.
No problems at all
Can't fault them, they have been excellent each time the car goes in.
My car was returned on time and not as expensive as I thought.
Once I had got to Irvine, reception and MOT carried out to the expected standard
The one thing was service on computer not reset and as we stay 20mls away not great
Poor Choice of courtesy car.
Quality, professional and friendly service, every question answered by knowledgable staff who were happy to also demonstrate features of my car.
Service and MOT carried out on time and I was kept informed of progrees and when I could pick up the car on completion.
It was a wasted 45 mile journey to dealer as on arrival it was found out that car did not need a serviceThe build manufacturing data on car had not been updated by dealer when car was first registered and put on the road2 year service will be March
Service experience couldn't have been better.
Courteous and helpful staff.Pleasant driver took me to my work and backCar was cleaned well
Very satisfied with the care & attention to detail received
They look after their customers
Reason is happy with the car and deal
Felt very comfortable
Gregg at Harry Fairbairn in Irvine was brilliant.
Clear, easy, quick, no hassle
Could not be more helpful in very relaxed atmosphere.
Very impressed with Nello and he made the handover a really good experience for me
Everything from initial meeting with Sam Frew to purchasing the car was professional. From meeting the reception staff and right through to collecting the new car.
The staff member that dealt with me throughout the whole process was Natalie Thomson of Harry Fairbairn in Irvine . She was very helpful throughout .
Paul Evans at Harry Fairbairn Irvine kept me informed about the progress of the construction of the BMW X2 from the concept car stage right up to its delivery. Great service.
as motability customers we had narrowed our search to FORD & NISSAN but were frustrated by the apathy, lack of info ,no cars, no brochures, no colour available etc BMW completely met all our needs, especially being able to see your choices on screen.
Vehicle required an adaptation, so staff were accommodating and helpful. Car was well presented on delivery.
your sale assistant John Montgomery was excellent and handled the sale and transfer of out new bmw to our complete satisfaction, he made sure we understood everything and kept us informed at every step, nothing was a bother to him.
All staff were very helpful from the fist day I can in till the day I pick up my car.
Great service and very accommodating to my personal needs. Salesman (Paul) was fantastic from start to finish. And delivery went to schedule, even with the snow and ice causing havoc.
Professional, friendly service from test drive to collection from John Montgomery at Harry Fairbairn Irvine. He made the collection experience a special one.
Paul was great, really helpful , happy to answer all out questions and made the process really quick .
Sales staff explained the controls in a straightforward way. The car was ready and waiting for me at the front door of the garage. It was a nice experience picking up my car.
Any questions promptly and confidently answered . Different finance options discussed
Went like clockwork
Overall really happy with my purchase and the way I was treated.
The sales executive (Gregg) who dealt with us could not be more helpful, he talked us through everything we wanted to know, and helped us find the car our daughter wanted.
Our sales representative Greg made the customers journey a smooth & personal experience. Over the past 6 month I have been in the market for a new car however I could not decided on what to purchase. Greg fixed this issue!
When purchasing the car it was always on the belief that the car would be registered 1st March. Originally the delivery date was 5th March. A revised delivery date became available mid February and the sales rep wanted me to purchase the car then.
Sales person took his time to explain the new features in the model I was thinking of and arranged a demo car of the same type to get a feel of the new features.
A local Centre (Harry Fairbairn, Irvine). Dealt with the same sales representative, Mr Wilson, who knew my interest, did NOT oversell, was informative, and knowledgeable.
The staff were friendly and helpful. Tried to help me to the best of their ability to ensure I got the car I wanted.
Sales of any kind and dealing with the public has twists and turns but at the end of my purchase I felt like a valued customer and would be taken care of in the future.
liked the people and the "booth" system with large computer screen
treated very well through the whole process
I was very satisfied with the gentleman who conducted the operation from introduction to conclusion.
I was very happy with the way we were treated by the staff of BMW Centre
The showroom is of a high standard and staff are very welcoming and helpful !
It was down to the whole customer experience provided by John and the team.
Communication from the dealership was excellent keeping me informed of at all the key milestones until the handover of my new car.