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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
All staff are well trained and very good at what they do.
Friendly and easy to deal with
Great staff. All work done.
Only disappointment was,that a part was needed which was going to take 4 days to obtain, was advised not to drive it and even though my car was less than a year old, under warranty and I live semi-rural, wasn't able to be given a courtesy car.
As above. I have now new tyres on my vehicle with 8mm of tread. My last tyres failed with 5mm of tread apparent across over 90% of tyre wear surface. Does this mean I will again need to change tyres after ultimately only 3mm of tread wear??
Great service, the girl managed to get the car booked in for the next morning which was fantastic. Only let down is the high cost for basically oil and filter changes and a check.
would have been more but had tolook for my car in car park after serviced
Unless it is a warranty related issue, I will not be returning.
The car was serviced and washed within the time I was told received phone call to say car was ready
even though there were a few mistakes made with the repair to my car, i was very well looked after in customer services.
Despite acknowledging the issues regarding the condition of my car, I have heard nothing from the Dealership despite several weeks elapsing. My car remains in it's unacceptable condition. I am not prepared to let the matter rest.
On collection of car I thought it would have been cleaner, only floor mats were hoovered seats were still dirty, I'm not complaining but I purposely never cleaned my car at weekend as I knew it would be when it was serviced but it wasn't.
It should really be "completely satisfied" but, I live on the Isle of Arran (the team knows) which is an hour boat journey followed by a 20 minute drive to Harry Fairbairns. As such I can never be first in the queue. Waiting is no fun!
service reception was very busy both at drop off and pick up of staff,however on both occasions staff were very efficient and friendly
Very modern and clean showroom with friendly staff,
Free upgrade to egr valve during service... All done. No issues. And free taxi back home when I dropped my car off. Perfect.
New part fitted with no hassle, which was very good. Ideally, some feedback on what might have caused the problem, and how to avoid a recurrence, might have been useful.
No hassle service plan taken out when car was purchased makes first 3 years an easy choice
Had to go back to get adjusted
Friendly, professional approach and fixed issue in a timely manner as agreed when car was booked in
Very quick and efficient staff and reception were very friendly and helpful a great asset to the garage
The dealer collected, serviced and returned the car cleaned. only advisory was on tyre wear and was accompanied with a competitive quotation
The staff were very welcoming, they are well informed on the products, kept me aware of how the service was progressing and any additional services needed and the attendant costs.
Fitted me in for necessary work before I wad on a fidhing holiday. Work completed earlier than expected.
Job well done
It passed its MOT.
Couldn't have been better
Work seems well done but the time taken was longer than predicted
Service otherwise good.
Customer service was very good. Staff were in touch with updates however I have noticed some minor damage to my alloy wheels.
GIRL WHO ATTENDED TO ME WAS MOST HELPFUL,AND EFFICIENT AND IT WAS THE SAME LAST YEAR WHEN I PUT IT IN FOR A SERVICE , THE STAFF ARE OUTSTANDING!!
Always delivering as promised
Car not washed. Plastic cover left on drivers seat and internal temp set to max. Service staff were helpful and nice though
My car was neither washed or hoovered
I had a bad experience almost 3 years ago when I was told all four brake discs and brake pads had been warped due to a faulty alloy powder-coating at another workshop. The advice given varied greatly and confused me. I would like to discuss this more
No better than average service
Made sure I was completely happy.
With the car only being 8 months old I should not be having these problems.
Harry Fairbairn Irvine carried out the job to the highest of standards and would recommend the garage and the technician who carried out the repair.
Recall work completed as required
Dawn is great, very professional and has great knowledge
Clear sales process. No hard sell.
Excellent attention,courtesy and service was received by us at all times.
The whole experience was very easy
Everything went very smooth.
Nello Pisani, who was dealing with us, made everything simple and understandable, so the whole process was seamless.
The whole process was flawless and easy
I had a problem with the car and arrangement I was tied to and the sales person I dealt with offered a solution that met my needs in every way.
I have bought a number of cars now from Paul Evans and Richard LInden, Paul actually picked and sourced this car as he new exactly the deal and car I would like, it did take a lot of hassle out of the equation a pretty smooth transaction and a great
As soon as we walked into the showroom we were attended to in a very professional and friendly manner. John, our salesman was excellent. He was very knowledgeable and explained every detail of selling our car and purchasing a new car.
Exceptional personal service and attention
could not do enough for you
The explanation we received from Callum about the advantages of PCP was quite clear. This enabled us to go down that route for the first time.We were kept informed of the date of delivery and the modifications we asked for.
The customer service was the best I have ever received in over 30 years of buying cars.
everything was told to me as it was straight forward
Thoroughly professional and knowledgeable staff, painless purchase process.
Made to feel very welcome and special by all staff present at the showroom, Including the general manager, sales staff and reception personnel.You would have thought I was buying the most expensive BMW in the world.