Great customer service given by service advisor and mechanic as i had advisory on mot was called by advisor which let me choose to have work completed that day without needing to return another day

When booking in for repairs the wait times are ridiculous which appears only be due to the amount of cars having to be repaired. Issue has not been resolved. Should have known better than to trust an Arnold Clark owned garage. Staff friendly/nice.

Professional and friendly

Nightmare to contact though the helpline Follow up information non existent I had to do all the chasing to get updates

Good service.

Since the previous service the car has exhibited a sluggish down-shift when approaching a junction or a roundabout. This results is a delay in revs dropping. I asked if this could be checked but was told I would need to pay £135 for a diagnostic.

Booking a service for my vehicle was difficult. Members of staff within the service department were not available to ask routine questions. Also felt that the receptionist could have a friendlier manner. Overall not very impressed.

helpful and polite staff and very nice showroom

i had an issue with the washing of my car, l was my car every week and know every scratch on it, l found scratches that in my opinion came from the valeting.After a chat, l decided to fix this myself, after 20 years using HF l shouldnt have to justif

Had my wheel replaced, but it was the 2nd visit. On the 1st they seemed to have misplaced my wheel, booking & courtesy car. :(

Completely satisfied

They explained every thing they had done

Again my vehicle fault is still active

My service was carried out very quickly, the staff are very friendly and helpful, and the courtesy car I had was fantastic.

Good friendly service

I was kept fully informed throughout the process of my car being repaired.

Lady at service desk was pleasant and helpful

Car booked in, courtesy car supplied, job done- very slick service

ON COLLECTION MY CAR HAD NOT BEEN WASHED OR VACUUMED, WHEN I GOT THE CALL TO TELL ME MY CAR WAS READY TO PICK UP THE LADY TOLD ME IT WAS JUST GETTING WASHED AND VACUUMED,DON'T GET ME WRONG THE SERVICE LADY WAS EXCELENT

Wrong part ordered and car away for longer than advised.

Was initially offered a courtesy wash and vacuum clean. Was informed that I wold have to wait even longer for this to happen so I left the premises.

Carried out work as requested in a timely manner

Waiting time for 1st service 9.30am till 2.45pm was told it would only be 90 mins

My car was back with Fairbairn's to resolve an issue caused by one of their technicians on it's last visit. The annoying thing is that I asked that the rear doors not be touched, only the front. (It was an issue with the door pins)

Bought my first new bmw from use in 2010 when went for its first service it seemed to take for ever just to get it booked in never went back for a service after that. Until now and as long as it is as quick as this one was I will be back

I would have given a fifth star had the cost been a bit lower.

One minor issue, and it is a minor point. My car requires a service. I asked for a telephone call to confirm the estimated cost of the work. As yet I've received no call. A small oversight.

Excellent service

Car was serviced, checked and washed all in the agreed time scale.

Communication was clear and concise. Friendly interactions on the phone and accurate updates.

No complications, first service at 16,000m

Even when extra costs they offered a payment plan. Much appreciated

Got this car from Giffnock, as Irvine were generally unhelpful, at that time. I was assured, by G, that as one company, I could deal wit Irv. as was more local. Then as the problems start, Irv can't do muc to help me without getting Gif ok. Not happy

Irvine have a good team, and all staff make you feel comfortable and at ease. Points off unfortunately for not having a courtesy car (2 trains and a long walk necessary after dropping off and to pick up again) and no valet....maybe next time!

Friendly, helpful and knowledgeable staff

As above

Service done within the time advised and well looked after while waiting.

Very thorough. I was a little surprised BMW were going to charge me £13 for a courtesy car so i decided to wait in the foyer while the service was çarried out

Having booked in for a 90minute waiting service the car which arrived at 9am was to be ready at 10:30am. My wife was waiting with the vehicle and it not ready until after noon when more than a further 90 minutes had elapsed. The time taken for a s

I stated at 8:15am that I was not in a rush for the MOT. Therefore when I telephoned after 5:00pm and found out that there were other issues the team obviously thought "well he's in no hurry we'll just leave it until last. Now I am waiting 5 weeks.

There was no hassles and even though my dealership didn't have the exact car I wanted, they went out of their way to secure one with the right colour and specification.

Returning customer who know and anticipate our needs.

Derek was honest, informative and very helpful - a pleasure to be involved with

Fantastic service throughout

Staff helped so much in purchasing the vehicle and handing over the vehicle

From the minute I arrived the staff were extremely friendly and helpful and made the whole experience very enjoyable in particular Callum when he explained all about the car.

Car was sourced in a matter of days, easy transaction and staff were more helpful than any other garage I've been to

I have had my new car nearly two weeks still waiting for my navigation to be connected.

Derek Wilson handled our purchase extremely well