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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Loan car available on time, friendly staff good communication .

Service

Nothing is ever a problem Heather always keeps us well informed when our vehicle is in top class service from her .

Service

Very professional helpful and pleasant

Service

Always kept up to date as work is carried out.Service staff are very good at explaining what has been done and why.

Service

Very professional, articulate and easy to deal with staff

Service

There was a delay in parts being received at garage therefore delay in work being carried out

Service

Couldn't have been better

Service

Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition

Service

Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!

Service

Everything went to plan.

Service

Completion was later than arranged although I was kept informed

Service

Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner

Service

Customer Service was first class

Service

Hardly needed to wait. Staff were very nice and had a lot of tome for my 5 year old son, who like his dad, loves cars. Especially BMWs

Service

Corrected issue as discussed with minimum downtime.

Service

Friendly and helpful service advisors. Comfortable showroom environment while I waited for my car.

Service

The collection service along with the video presentation was very good

Service

The staff resolved a few problems for me.

Service

Car collected from home and returned saving me the journey

Service

Staff are very courteous and kept me informed of progress. Car was washed and cleaned after work was done. Staff also discussed new 1 series and let me view the car.

Service

Loved that my car was picked up and returned

Service

Work carried out efficiently.

Service

Excellent service.

Service

Car in 8.30 to 5. No call to say car was ready, eventually went to garage. First phone call said -don't know how long it would take to wash car? Why bother offering this service? Also clear from previous experience, they don't want to clean car.

Service

Mot completed, free health check but no service as paid for in plan

Service

Always had good contact and information from your sales team

Service

Everyone that I dealt with was very friendly, professional and helpful. However I was made to wait for ages just to drop my car off for it's service. Surely the time frame for this was about 5 minutes? Took over 4 times that.

Service

Feel very much like I don't matter now you have my money as communications has slowed right down and no one seems to be taking ownership of my issue. I'm getting vintage "we don't hear the noise" talk from a dealership a car has been purchased from.

Service

For the reasons mentioned above.

Service

Took longer than I expected to change two tyres.

Service

Car wasn't washed as promised.

Service

Excellent service

Service

Fixed relatively quickly

Service

Bent over backwards to make it a great experience

Service

Had a test drive ,shown fully how the functions of the car worked and verbally told all the characters of the car.No pressure applied and the sales advisor was extremely helpful.

Sales

We also go to Harry Fairbairns in Irvine as the experience is always flawless

Sales

we contacted your showroom at Irvine about changing our van with the authority of motability and were delighted to find out you had a vehicle for us

Sales

No problems encountered

Sales

Much easier to understand from the hand break auto hold to wipers which you don't have to set up every time you get into the car

Sales

Callum Gott at Harry Fairbairn in Irvine was exceptionally helpful and kept me informed at all stages of the build right up to delivery.

Sales

All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.

Sales

Stuart Bowman the sales executive was always available and helpful throughout the purchase process, despite going on holiday he followed up to make sure everything was going to plan and provided key points of contact in his absence.

Sales

Good service and good communication from staff

Sales

I would Rate Paul Evans as a 5* salesman and great to talk to and work with a well valued employee with great knowledge of BMW

Sales

The team keep me informed on the delivery status of the car and on delivery day the car is presented in excellent condition as you would expect with a brand new car.

Sales

fast and friendly sales staff