Excellent, Called in with no appointment to enquire about topping up AdBlu. HF advised they could do it in 15 minutes. Thirty minutes later I had my car back.
Only would use Irvine BMW center, no other due to pervious problems with other centers
Callum was lovely, kept in touch throughout our order process and was polite professional and very personable. Would love to have him every time we buy a new car
Staff carried out the service to a great standard and were helpful with picking up and delivering car.
As above . Every bmw we've had before we've always made the 130miles round trip for all their service... never again
Good service. You could use an alloy wheel cleaner to finish off the washing of the car. Also a nice touch would be a new car air freshener.
Fitted me in on a Saturday, work was done quickly while i had a cup of tea provided. I prefer to wash my own car and this was immediately noticed without me having to say. Staff always friendly even when they are clearly very busy.
Quickly diagnosed problem and fixed within 48 hours, kept up to date through the whole process.
Every detail was explained
on first visit car was not washed or hoovered
Vehicle lifted to the dealership twice in ten days, on the first occasion failed to remedy the fault. On the second occasion prior to diagnostics stated that the issue may be "driver profile". Subsequently found to be a battery issue.
The service from Harry Fairbairn Irvine has always been faultless. Sadly i have moved away from the area but they have even offered help when my local dealers have let me down.
Got the car back with significant scratches on the rear bumper. A weak acknowledgement from the customer service manger who offered to attempt a repair. I don't believe any repair was carried out, just a wee clean and polish and hoped I wouldn't noti
Disgraceful service, service advisor was most unhelpful when I was looking for an update. After filing a complaint 7 days ago and being told I would be called back to try and resolve the issue. I have still not heard back from the dealership.
Knowledgeable staff- friendly service - cats always arrive in pristine condition
I traveled three times 1 to make an appointment, the next to show corrosion, then another for wheels to be change = 90 mile and 7 hours of my time. I was only asked if I was waiting.
As this was my first service, I was very impressed with the technician sending me a video on my mobile of the external checks he was doing. The service was also completed within the time limit I was given.
I would have preferred not have had the fault with my car at less than 6 months old. Fairbairns dealt with me really well, taking the car at no notice. It took 4 working days plus the weekend. So would have nice if it had been quicker.
Had one small issue, but was sorted very quickly.
Car not presented to the standard we expect from BMW on previous purchases
All the staff at Irvine are great to deal with
I had to leave the car in the garage for two days because you did not have the parts readily available. At least the work was done well.
The staff are so nice and very helpful and it is a joy to go in to the bright and clean building.
Friendly and competent service
work carried out ok but customer service was terrible just not interested in the customers point of view no help and left with no car for 3 weeks after fighting with insurance company to get it repaired there in the first place
the repair took too long and we were waiting in excess of three hours for the re-progamming
They were professional and courteous .
Time taken exceed estimated time and as a consequence I didn't have time for car to be washed
As per above. Reception staff are great but needs some new focus put on better service to customers. My son in law bought a new car 3 months ago and he has been told that his fault that has shown up cannot be looked at until late March??
Prompt service and kept fully informed of progress
Work carried out to remove rattle from hatch area not fully resolved
Overall the service was ok but not outstanding. Car couldn't be washed as valeters were busy although an offer of getting it done at a later date was made. Technicians also missed something hanging from the underside of the car
Long waits when repairs and service required.
service staff done all they could to make sure i was looked after and had transport while my car was away
I drove my car from October to December and then found out the dealer put the wrong number plate on the car through the police. Fairbai changed it and I checked it before leaving fairbairns on the DVLA website, again the wrong number plate on the car
Service manager a great help to us a elderly couple who need things explained
Staff kept me informed of progress and completion time while vehicle was being worked on.
I'm always confident about the quality of workmanship.
totally satisfied friendly professional service
My car engine light back on 72 hours after it left the garage for the same issue. I asked to speak to the manager as I did not think the garage had sorted the problem - I was advised he would call me about issues - two weeks later I am still waiting
Found the price of £467 excessive for oil and filters service. Also took longer than expected although no return time had been agreed earlier.
Despite having a service plan the car was not returned washed and vacuumed this time. Disappointing and wondering if it has to do with this being the final service on the plan.Please also see below
Good service and service staff polite and friendly.
I have used the same dealer Harry Fairbairn Irvine for the past 15 years and purchased 7 new cars.
No problems at all & extremely happy with the service given.
Unlike a lot of dealers Fairbairn's do not have an internal handover bay.
Great service by Harry Fairbairn. The salesman went through all the model options and finance options in great detail and was completely understanding when I stated that I wanted to compare the X2 with a Volvo XC40 and Honda Civic.
I have a car through motability and after I left the dealership heard from no one about how I was getting on with the car
As above very smooth process.
Knowledgeable helpful sales staff
Very satisfied with all the care & attention I received from the Dealer.
This was a very enjoyable experience. Callum Gott took us through the whole business explaining everything slowly and efficiently and took the time to help us with anything we didn't understand.
Simple, straight forward.
Again Derek made the whole process easy and smooth while being very informative
Excellent customer service.
Staff are friendly, helpful and efficient. I went in and within hour had bought a new car. Have used this dealership for many years and always feel valued and supported.
Sam Frew is a pleasure to deal with.
Everything was fine but I felt that the car could have been valeted to a higher standard which would have resulted in an increase in my score.
Couldn't do enough for me guys very helpful
Every sales man was so easy to talk to and his explanation of how the car runs
Harry Fairbairn Irvine
Ayr Road KA12 8BZ
