Loan car available on time, friendly staff good communication .
Nothing is ever a problem Heather always keeps us well informed when our vehicle is in top class service from her .
Very professional helpful and pleasant
Always kept up to date as work is carried out.Service staff are very good at explaining what has been done and why.
Very professional, articulate and easy to deal with staff
There was a delay in parts being received at garage therefore delay in work being carried out
Couldn't have been better
Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition
Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!
Completion was later than arranged although I was kept informed
Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner
Customer Service was first class
Hardly needed to wait. Staff were very nice and had a lot of tome for my 5 year old son, who like his dad, loves cars. Especially BMWs
Corrected issue as discussed with minimum downtime.
Friendly and helpful service advisors. Comfortable showroom environment while I waited for my car.
The collection service along with the video presentation was very good
The staff resolved a few problems for me.
Car collected from home and returned saving me the journey
Staff are very courteous and kept me informed of progress. Car was washed and cleaned after work was done. Staff also discussed new 1 series and let me view the car.
Loved that my car was picked up and returned
Work carried out efficiently.
Car in 8.30 to 5. No call to say car was ready, eventually went to garage. First phone call said -don't know how long it would take to wash car? Why bother offering this service? Also clear from previous experience, they don't want to clean car.
Mot completed, free health check but no service as paid for in plan
Always had good contact and information from your sales team
Everyone that I dealt with was very friendly, professional and helpful. However I was made to wait for ages just to drop my car off for it's service. Surely the time frame for this was about 5 minutes? Took over 4 times that.
Feel very much like I don't matter now you have my money as communications has slowed right down and no one seems to be taking ownership of my issue. I'm getting vintage "we don't hear the noise" talk from a dealership a car has been purchased from.
For the reasons mentioned above.
Took longer than I expected to change two tyres.
Car wasn't washed as promised.
Bent over backwards to make it a great experience
Had a test drive ,shown fully how the functions of the car worked and verbally told all the characters of the car.No pressure applied and the sales advisor was extremely helpful.
We also go to Harry Fairbairns in Irvine as the experience is always flawless
we contacted your showroom at Irvine about changing our van with the authority of motability and were delighted to find out you had a vehicle for us
Much easier to understand from the hand break auto hold to wipers which you don't have to set up every time you get into the car
Callum Gott at Harry Fairbairn in Irvine was exceptionally helpful and kept me informed at all stages of the build right up to delivery.
All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.
Stuart Bowman the sales executive was always available and helpful throughout the purchase process, despite going on holiday he followed up to make sure everything was going to plan and provided key points of contact in his absence.
Good service and good communication from staff
I would Rate Paul Evans as a 5* salesman and great to talk to and work with a well valued employee with great knowledge of BMW
The team keep me informed on the delivery status of the car and on delivery day the car is presented in excellent condition as you would expect with a brand new car.
fast and friendly sales staff
Harry Fairbairn Irvine
Ayr Road KA12 8BZ
