Courteous and helpful. I know the, well
All work was done quickly
Very responsive and helpful concluding the deal.
My dipped beam went while 250 miles away from home. Great service to fit me in AMA ensure repair to fit with my planned return journey.
Perfect service, well educated on the bmw brand.
They always provide a good service when my cars is in as well as looking after myself as the customer.
Work was carried out in a timely fashion
Friendly staff. Job carried out well
Sales person was very knowledgeable and assisted with questions in a great manner. Very professional.
Having been a customer of the parent company for many many years, this is a continuation of the high quality that is its hallmark.
The lady at reception to the admin lady were excellent
Excellent customer service
Did what was required and staff really helpful.
Especially Dawn who was very helpful, friendly and professional.
Staff are professional, friendly and helpful
Linzie was very pleasant and efficient in carrying out her function.
the lady at the service desk who served me was so nice , it makes life so much easier when your treated very well
Was provided with quotes for service as requested. Only improvement would be if I could save money on this!!!
On the drive home the car felt like new.
Dawn, the service assistant, was very helpful. She was very knowledgeable, & friendly from start to finish, making my visit relaxed & trouble free.
Staff were very accommodating to my circumstances and very friendly
The staff are always a pleasure to deal with and very knowledgeable
Everything went according to plan. I was told when to deliver the car to the garage and was also given a pick up time which was important to me .
The service was fairly priced and excellent feed back regarding work carried out. I was especially impressed by the part video of the MOT. Picking up the car from my door and subsequent delivery back was first class. This meant a lot.
From start to finish it was fantastic great communication and very helpful and courteous staff.
Everybody very friendly nothing a problem even the mechanic sent me video of work done exellent service
Professional from start to finish
Pleasant staff, efficient and competent
Repair done quickly as promised. Great service.
As we like to browse in the showroom to see what's on offer under the circumstances we were able to do just that. Paul Evans who was the sales consultant we dealt with was excellent and a pleasure to deal with. He was very thorough with everything.
Paul Evans was first class made the process very easy and was extremely knowledgeable about the products he was selling
Excellent delivery particularly in 2020 COVID-19
The sales rep (Paul Evans) was absolutely 1st class . He kept me fully informed about what was happening and ensured the delivery was totally stress free.
Car delivered ahead of schedule by 1 week. Callum kept me updated.
We knew what we wanted and salesman was only happy to help us with the sale
Process made simple. Constant, relevant and informative updates on the progress of the deal and delivery expectations.
Sales staff showed great understanding of keeping their customers safe. Derek Wilson was extremely knowledgeable about the product and made the whole process easy and free from worry.
Very professional service provided by a welcoming and knowledgeable sales representative.
Can't fault the service 1st class
Calum Gott attended to us and he is a perfect gentleman.He made everything so easy for us and helped us in every way he could.He is an asset to BMW
informative salesperson who put me under no pressure but just set out the facts
Excellent customer service by all staff at Harry Fairbairn BMW Irvine.
Bit different on this purchase compared to previous ones for obvious reasons in 2020! But the dealership seemed to take the safety and restrictions of the pandemic in their stride and still managed to make it a good customer experience.
We were in and out in no time. Derek knew exactly what we wanted and had a deal sorted quickly
The dealership (Harry Fairbairn Irvine) helped with my choice of options and kept in regular contact throughout the extended waiting time of delivery of my car. When the car was ready for collection, I received a helpful video of the cars controls.
Excellent service from Paul at Harry Fairbain Irvine.
The salesman who dealt with me, Derek Wilson, was excellent.
Great communication. Regularly updated on delivery time.
Knowledgeable salesman, the process to purchase the vehicle was quick and efficient .
Paul kept me up to date with everything and showed me around the car when I picked it up.
Our salesman, Derek, was awesome, he told us everything we needed to know, and helped us get a great deal.
Always kept up to date with info regarding delivery, which was appreciated during this tough pandemic time.
Got a good deal for our old car in trade in and good service buying the new one...a bit different this time due to covid but happy and felt safe every time we were in. We were kept up to date on the progress of our car by regular e mails
From my initial contact with the Centre through to delivery of my new car, the agents I dealt with were unfailingly friendly, attentive and fair. They kept me informed regarding the order's progress and offered clear and helpful guidance throughout.
Harry Fairbairn Irvine
Ayr Road KA12 8BZ
