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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
The car was collected from my home at a convenient time for me and I was invited to arrange a suitable time for its return. When it was returned, not only had the service been completed but the car had also been thoroughly cleaned inside and out.
Worked carried out efficiently and within time. Service reception excellent.
Everything was done as required, no hassle
Very happy with mot
For the first time I noticed a smell in the car when I picked it up. I had to clean the steering wheel to remove the odour of oil or grease
The car was collected and returned to my place of work which was great service - however on my way home the same night the oil low warning light came on, which meant I had to take the car to the garage the next day with my family and wait.
Everything went very smoothly
From start to finish the whole experience was a disgrace.
Total Customer Service at the highest level.
Experience from booking to return of the car was very good. communication beforehand, during and after was excellent.
Work completed quickly and perfectly
I have used this dealership over a number of years, I have never had any any problems. Very efficient service staff keep you informed of progress.
Time waiting for car was slightly longer than that given by the service department. otherwise all good
When trying to book an MOT, service, and end of warranty check, I was informed that nothing was required on my car at that time on my first enquiry. A while later, when I suspected that this was wrong, my call was passed all round the dealership.
Always high quality and standards
Staff were very helpful and polite.
Again better than average. This said appears to be a disconnect when phoning you arrive at a receptionist, whom transferred me to the tyre expert. on arrival I had to book in through the service department and told there was a queue.
Everything was completed to my satisfaction, I was kept up to date with progress, vehicle was ready when I was told it would be and thoroughly cleaned internally and external.
Had confidence that the warranty issue was being handled professionally and was kept informed of progress. The complimentary safety inspection video report on it compressed far too much information into 12 seconds making it virtually incomprehensible
On the whole I am very satisfied but on occasion I have experienced communication problems
My wifes car had a full service and check but they missed a defective bulb which had been showing up on the computer.
Primary fault was fixed but it through other fault
Heather did a great job keeping me up to speed. Only reasons for a slight downturn were: statement they'd be available for pick up from 7.30; nobody there till 8. Ticklist also said screenwash topped up, but wasn't given the low indicator light.
everything just worked, nothing too much trouble.
The car was collected from our home and delivered back, fully serviced and valeted
Although the problem could not be resolved. The car was returned to me in a timely manner and clean.
Helpful and proactive staff, anticipating any problems and solving before becoming am issue.
Because I had no reason to be otherwise.
I would have been completely satisfied if had not had to take my car back to have the service indicator reset.
Took a bit of time to arrange. Tyre manager on holiday so order was not placed. If I had not phoned day before to check progress could have had a wasted journey
Service completed promptly and was notified by service adviser by phone on completion
Asked th too wash wheels never done lus what I said in last amster
Never any problems always kept well informed
Very customer orientated, friendly and courteous.
Polite, friendly and efficient staff.
Very efficient service
Go beyond standard service to please
Cant give a completely satisfied yet as I had a couple bad experiences with the irvine branch in particular and took my custom(another branch)elsewhere as a result, have now given irvine one last chance
I was very well looked after by the service assistant Michael and received very good service at short notice
Everything went to plan and the service was completed satisfactorily
Friendly professional service.
The work was done to the timescale stated at first discussion with representative and I was updated of progress during the process.
Staff very helpful and accommodating regarding collecting and dropping off car for me. Also car returned looking good as new!
I never have any problems from booking in to pick up.
As as I said already the service was first class all staff were excellent
See above. End outcome was good.
No problem, courtesy car was ready, car was ready at the time agreed. Staff were friendly and helpful.
Car MOT carried out quickly and car returned in pristine condition.
the staff and the care and attention was exceptional.
Received a text to say car was being worked on but had to chase it up to get car back same day
As above and car returned clean and tidy having been washed and vacuumed.
The staff are friendly and the service was satisfactory
Faultless start to finish.
Phone answered promptly and through to correct department
scratch on alloy wheel
Quick and straightforward to deal with
The intermittent fault it went in for is still there. The electronics were worked on and now my iPhone didn't work had go to other BMW agent to get fixed. Without hands free for couple of weeks difficult for me being disabled I depend on my phone.
Very easy changeover from old car to new car
I was talked through everything from start to finish,
Nothing was an issue - from test drives to reply emails and phone calls - we were never made to feel we were wasting their time.
Again very friendly and helpful making sure we were fully at ease with the controls of our new vehicle.
Excellent professional service
From purchase till delivery kept u well informed
No room for improving
They delivered what they promised
Professional service from people who know their customers
Everything went well at the centre.The complimentary coffee was really good
Callum the salesman was very professional and friendly kept everything simple and most importantly listened to what I was asking for.
Good service, treated professionally
No issues whatsoever.
I have always had great service from harry fairbairn in Irvine. My salesman Johnny was particularly helpful in all areas of the sale.
Derek Leitch got me a good deal and looked after me very well.
Kept well informed on car,s. Status from order date. to delivery. In addition the finance package was clearly explained by Gregg.
Its how I feel
Happy with car & experience
Everything was explained in detail car beautifully presented on handover
I have always dealt with Harry Fairbairn in Irvine and they are always very courteous, professional and extremely helpful. Nello Pisani (sales executive) has helped me decide and closed on the last 3 cars (6 series).
Before I met Sam Frew the sales Rep at BMW. I had already tempereroly agreed on a car at Mercedes Benz Ayr. However after the way Sam treated Mysef & My wife then we opted to stick with BMW for the 8th Year and 3rd Car.
Kept informed throughout with updates and what the next stage would be. They get to know you and even your sense of humour, they put a big pink ribbon on my new car as they knew I would giggle at that. I was given a thorough run through of my car.
Except I haven't received a drive away insurance,I am very much happy about the delivery and time keep up as promised....
Excellent delivery and surprise for my son.
Sales advisor was very helpful.
Received excellent customer service . It is very important that this is recognised because it makes you feel that you are being treated as an individual and all your needs as a customer are being met .
The same as abovev
I was made to feel comfartable and all the staff were attentave and helpful
All went well from order to delivery
Was well looked after
Very professional team who worked together to deliver a high quality result
The brand new car could have been better prepared, in terms of valeting-the garage did offer a further free valet-however did affect the New car buying experience
The whole experience from start to finish was hassle free and very professional.
Purchase of my car was a very smooth process as my sales executive went to great lengths to get me the best deal possible. Delivery was a very pleasent experience, my car was beautifully presented with a big bow wrapped round it.
Very helpful Sales Executive who kept updated during the buying process
Very smooth transaction. Always kept upto date with process
All formalities explained well, delivered car on the planned date.
The salesman was very pleasant as was everyone else at the dealership
Harry Fairbairn provides a relaxed, welcoming environment...my two kids even managed to keep entertained between drinks and toy cars !
An amazing place to be, my kids loved it and the staff couldn't be any more helpful
Gary made it very clear of how to get the deal to happen and it made it easy
see question 1