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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall the service was ok but not outstanding. Car couldn't be washed as valeters were busy although an offer of getting it done at a later date was made. Technicians also missed something hanging from the underside of the car

Service

Long waits when repairs and service required.

Service

I drove my car from October to December and then found out the dealer put the wrong number plate on the car through the police. Fairbai changed it and I checked it before leaving fairbairns on the DVLA website, again the wrong number plate on the car

Service

service staff done all they could to make sure i was looked after and had transport while my car was away

Service

Service manager a great help to us a elderly couple who need things explained

Service

Staff kept me informed of progress and completion time while vehicle was being worked on.

Service

I'm always confident about the quality of workmanship.

Service

totally satisfied friendly professional service

Service

My car engine light back on 72 hours after it left the garage for the same issue. I asked to speak to the manager as I did not think the garage had sorted the problem - I was advised he would call me about issues - two weeks later I am still waiting

Service

Because I got conned

Service

Found the price of £467 excessive for oil and filters service. Also took longer than expected although no return time had been agreed earlier.

Service

Despite having a service plan the car was not returned washed and vacuumed this time. Disappointing and wondering if it has to do with this being the final service on the plan.Please also see below

Service

Good service and service staff polite and friendly.

Service

No complaints

Service

Had to wait for approx 1 hour for car to be washed due to no valet staff being available

Service

If the service indicator had been reset I would have given full marks. It meant another trip to the dealer.

Service

Good job done

Service

sales team had good communication skills, nothing I asked for was a problem

Service

Service people are excellent.Their phone manner is good.Can be a bit of a pain when the Glasgow based hub phone up & really don't have the info that Irvine has.Keep it simple - deal with the branch which will deal with your car.

Service

work carried our promptly and well

Service

Overall experience was excellent

Service

They sorted the moisture problem with both rear lights , rattle from dash area still present , not what u would expect from a £45 grand plus car

Service

Took many customers scheduled to book in vehicles at the same time which would indicate profit before considering customer experience.

Service

I am sorry to put a low score but yesterday both adblue and coolant warnings came on. My car was serviced a few weeks ago so why was it not done? I now have to sort it out at cost of either my time in bringing it in or money. I’m very disappointed.

Service

Regular customer, friendly staff

Service

Very little information given on the paperwork.Tyre tread reading left blank.I know the break fluid was changed but have no idea if anything else was even looked at

Service

quick and excellent service and helpful and informative

Service

I have only one complaint. When I called to book a service I required either a courtesy car or pick-up and deliver service. the earliest this would be available was a month and as my car required to be serviced sooner I was obliged to wait.

Service

Replacement tyres fitted as requested. Also asked for a clunking noise from the rear suspension be looked at when car lifted but suspect time did not allow. Mechanic did say on video to book the car in for investigation which is fair enough.

Service

The short video of the service is a nice touch. It’s the small things that make a big difference.

Service

no bother from start to finish and car was dropped off washed and hoovered

Service

Update of the electronics took an awful long time.

Service

Everything good except finishing touches

Service

My car was collected and during the service I was kept up to date on the service and health check my car was delivered back to me washed and valeted

Service

the mechanics in their garage know their product and I would be very surprised to hear of other customers complaining their cars not being looked after properly

Service

The whole process of buying the car was completed without any fuss or complications.

Sales

Very satisfied with how i treated.

Sales

Pleasant, knowledgeable staff.

Sales

Painless . . . and car delivered ahead of schedule

Sales

Sales person I dealt with was very helpful . I identified the car I wanted and he organised a test drive and kept me informed during the process of buying the car

Sales

No problems with the transaction whatsoever.

Sales

Very professional and helpful service

Sales

Top class service, very professional with great communications through the whole process