no bother from start to finish and car was dropped off washed and hoovered
Update of the electronics took an awful long time.
Vehicle requires a recall part but bmw unable to supply immediately. Service has improved since mr linden has returned as manager.
Never had a problem. Staff at service reception listen to the customer
Everything good except finishing touches
My car was collected and during the service I was kept up to date on the service and health check my car was delivered back to me washed and valeted
the mechanics in their garage know their product and I would be very surprised to hear of other customers complaining their cars not being looked after properly
Fast and efficient service, polite and friendly staff, very happy with the service I received from Harry Fairbairn.
The dealer walked us through all of the options and was very patient whilst we made our decision.
Top class never a problem .
Attended to an intermittent issue with our car without complaint and were keen not to release the car until 100% repaired and valeted.
While the garage works quite well, the central booking system always gives me problems. It is very inefficient and reflects very badly on BMW ( and probably rthe whole of Arnold Clark).
excellent customer service
For the reasons above this is my third car with Harry Fairbairn and it alway was cleaned previously
Quality of service provided by all depts
From booking in to pickup The member of staff I dealt with was extremely accommodating. In and out in one day for a minor body repair with repaint.
Very helpful at all times and inform you on progress of your vehicle.
All was done to my satisfaction apart from originally they got wrong branch
Excellent customer service
As always service gas been first class
Service carried out without any fuss and completed within the time stated.
Wonderful service can't thank them enough
I was told the service would take under an hour it took two hrs. I was waiting on the car..
a speedy service and car came back looking like a new car.
Prompt and efficient service along with excellent communication
Picked up car at 9.20 am and returned at 3.30 pm to my home with service completed and car washed
Great service, proactive and thorough
Needed sat nav uodating so second date arranged along with courtesy car.
Reliable and exc customer satisfaction
Knowledgeable courteous service agent.(Andy)Car pick up delayed but explained.
They collected my car as arranged (on time); kept me fully informed of progress through the day; explained what was required by phone, and finished on time. The delivered the vehicle back on time. All contact was courteous, professional and friendly.
Overall very satisfied, but they could have made a better job of cleaning the windows when they washed the car.
Problem located and repaired (drainage system via bottom sills blocked, causing water build up and eventual overflow into electronics, blowing amplifier etc.) in a professional manner, but this design fault should not exist in a car costing £50K+.
Excellent customer service
The job was completed to a high standard at minimal inconvenience to me and care was taken throughout to keep me fully aware of progress and costs.
The repair was conducted on schedule to a high quality and to the agreed price!
Michael is a very pleasant young man and goes that extra mile for customer service.
Work was carried out quickly. Service administrator kept me very well informed with the cars progress. The only negative was that the car was washed poorly.
Car was with dealer from 10.00 til 5pm. Required first service and BMW recall regarding exhaust valve emission and .Due late completion were unable to complete post service valet .advised to bring back when able.
advised car was all ok . then had to wait for car to be washed. almost perfect but not quite.
Car was ready when stated and all items attended tooAlso car was washed (nice touch)
Everything went so smoothly.
My car was taken in for a fault BMW uk were superb collecting my car from my home and dropping of a courtesy car received a few phone calls updating me on the status of the repair
Work was carried out to my satisfaction. Serstaff were helpful.
A very easy & pleasant experience
Did not resolve my problems
Not unhappy but very busy when checking car in and collecting, which meant waiting in a queue for attention.
Car ready for collection ahead of time. Good to get the video
Showroom is immaculate, staff attentive and friendly, refreshment provided and make you feel valued
Was kept informed during my wait
The way they make you feel from the minute you walk into the showroom
Leave car at 830 in morning for mot asking for car back by 5. Get phone call at 530 to say had failed mot so 30 mins late and no time to correct. Only by luck courtesy car given. However extra hassle of returning next day.
Would've liked a courtesy car but told there was none available
Customer focused at all times
Sales side was spot on. Customer service centre poor.
Was a bit of a mix up about pick up but everything else went well
From initial contact with the service desk to the return of my vehicle I was kept fully informed, the video carried out during the service was a nice touch.
No problems with the transaction whatsoever.
Very professional and helpful service
Top class service, very professional with great communications through the whole process
Easy transition and again great service
the technician was busy so couldntspend too much time
Staff at the garage were very helpful.
It costs nothing to be patient and polite and your staff were both
Excellent salesman prepared to negotiate !
Would have given a 'Completely Satisfied' but for some confusion over delivery dates of car, I had expected it a week earlier and windscreen was very streaky and driving into sun on way home was not a pleasant experience.
Friendly and professional, cars were set out in immaculate condition in the showroom, there was no hard sell as at the time I didn't know which model I was going to buy.
See question No1 above. From 1st visit through to test driving and the eventual delivery of our car, the salesperson, Callum, was the personification of professionalism. A credit to BMW. A nice touch was the general manager coming over & thanking us.
Laura McLean (Mini) was our sales advisor, she was excellent, i would highly rate her
Great team of professionals who are friendly and keen to offer a first class service
Not available on the projected date and staff unable to give a delivery date.
As said above, the sales experience made me feel like a VIP from walking through the door of the showroom until driving the car away. All staff were very friendly and knowledgeable on their part of the process.
John Montgomery helped me with everything from walking in to the door with everything from start till driving out the door nothing was to much bother.
Only Mark down, was no car specialist to show around workings of car when picking up, completed by sales person with limited knowledge
Harry Fairbairn Irvine
Ayr Road KA12 8BZ
