Loading...

ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courteous and helpful. I know the, well

Service

All work was done quickly

Service

Very responsive and helpful concluding the deal.

Service

My dipped beam went while 250 miles away from home. Great service to fit me in AMA ensure repair to fit with my planned return journey.

Service

Always helpful

Service

Perfect service, well educated on the bmw brand.

Service

They always provide a good service when my cars is in as well as looking after myself as the customer.

Service

Work was carried out in a timely fashion

Service

Job done no problem

Service

Friendly staff. Job carried out well

Service

Sales person was very knowledgeable and assisted with questions in a great manner. Very professional.

Service

Having been a customer of the parent company for many many years, this is a continuation of the high quality that is its hallmark.

Service

The lady at reception to the admin lady were excellent

Service

Excellent customer service

Service

Did what was required and staff really helpful.

Service

Completely satisfied

Service

Especially Dawn who was very helpful, friendly and professional.

Service

Staff are professional, friendly and helpful

Service

Linzie was very pleasant and efficient in carrying out her function.

Service

the lady at the service desk who served me was so nice , it makes life so much easier when your treated very well

Service

Was provided with quotes for service as requested. Only improvement would be if I could save money on this!!!

Service

On the drive home the car felt like new.

Service

Dawn, the service assistant, was very helpful. She was very knowledgeable, & friendly from start to finish, making my visit relaxed & trouble free.

Service

Staff were very accommodating to my circumstances and very friendly

Service

The staff are always a pleasure to deal with and very knowledgeable

Service

Everything went according to plan. I was told when to deliver the car to the garage and was also given a pick up time which was important to me .

Service

The service was fairly priced and excellent feed back regarding work carried out. I was especially impressed by the part video of the MOT. Picking up the car from my door and subsequent delivery back was first class. This meant a lot.

Service

From start to finish it was fantastic great communication and very helpful and courteous staff.

Service

Everybody very friendly nothing a problem even the mechanic sent me video of work done exellent service

Service

Professional from start to finish

Service

Pleasant staff, efficient and competent

Service

Great service

Service

Dawn is amazing

Service

Repair done quickly as promised. Great service.

Service

As we like to browse in the showroom to see what's on offer under the circumstances we were able to do just that. Paul Evans who was the sales consultant we dealt with was excellent and a pleasure to deal with. He was very thorough with everything.

Sales

Paul Evans was first class made the process very easy and was extremely knowledgeable about the products he was selling

Sales

Good communication

Sales

Excellent delivery particularly in 2020 COVID-19

Sales

The sales rep (Paul Evans) was absolutely 1st class . He kept me fully informed about what was happening and ensured the delivery was totally stress free.

Sales

Car delivered ahead of schedule by 1 week. Callum kept me updated.

Sales

We knew what we wanted and salesman was only happy to help us with the sale

Sales

Process made simple. Constant, relevant and informative updates on the progress of the deal and delivery expectations.

Sales

Sales staff showed great understanding of keeping their customers safe. Derek Wilson was extremely knowledgeable about the product and made the whole process easy and free from worry.

Sales

Very professional service provided by a welcoming and knowledgeable sales representative.

Sales

Can't fault the service 1st class

Sales

Exceeded expectations

Sales

Calum Gott attended to us and he is a perfect gentleman.He made everything so easy for us and helped us in every way he could.He is an asset to BMW

Sales

informative salesperson who put me under no pressure but just set out the facts

Sales

Excellent customer service by all staff at Harry Fairbairn BMW Irvine.

Sales

Bit different on this purchase compared to previous ones for obvious reasons in 2020! But the dealership seemed to take the safety and restrictions of the pandemic in their stride and still managed to make it a good customer experience.

Sales

We were in and out in no time. Derek knew exactly what we wanted and had a deal sorted quickly

Sales

The dealership (Harry Fairbairn Irvine) helped with my choice of options and kept in regular contact throughout the extended waiting time of delivery of my car. When the car was ready for collection, I received a helpful video of the cars controls.

Sales

Excellent service from Paul at Harry Fairbain Irvine.

Sales

The salesman who dealt with me, Derek Wilson, was excellent.

Sales

Great communication. Regularly updated on delivery time.

Sales

Knowledgeable salesman, the process to purchase the vehicle was quick and efficient .

Sales

Paul kept me up to date with everything and showed me around the car when I picked it up.

Sales

Our salesman, Derek, was awesome, he told us everything we needed to know, and helped us get a great deal.

Sales

Always kept up to date with info regarding delivery, which was appreciated during this tough pandemic time.

Sales

Got a good deal for our old car in trade in and good service buying the new one...a bit different this time due to covid but happy and felt safe every time we were in. We were kept up to date on the progress of our car by regular e mails

Sales

From my initial contact with the Centre through to delivery of my new car, the agents I dealt with were unfailingly friendly, attentive and fair. They kept me informed regarding the order's progress and offered clear and helpful guidance throughout.