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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Dawn, the service assistant, was very helpful. She was very knowledgeable, & friendly from start to finish, making my visit relaxed & trouble free.

Service

The staff are always a pleasure to deal with and very knowledgeable

Service

Staff were very accommodating to my circumstances and very friendly

Service

Everything went according to plan. I was told when to deliver the car to the garage and was also given a pick up time which was important to me .

Service

The service was fairly priced and excellent feed back regarding work carried out. I was especially impressed by the part video of the MOT. Picking up the car from my door and subsequent delivery back was first class. This meant a lot.

Service

From start to finish it was fantastic great communication and very helpful and courteous staff.

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Everybody very friendly nothing a problem even the mechanic sent me video of work done exellent service

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Pleasant staff, efficient and competent

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Professional from start to finish

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Great service

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Dawn is amazing

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Repair done quickly as promised. Great service.

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Collected and delivered as promised. Work completed satisfactorily

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Again fast friendly efficient service, including my car getting a wash and hoover which was a welcome surprise. Walked back to my car personally by Dawn.lovely personal touches.

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Delighted with service provide by staff

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car picked up and dropped off as agreed, very good service at these present times.

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Waited for the car and was kept up to date with progress and service was completed within the timescale advised

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completely satisfied

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From initial contact the customer service adviser, Linzi, was great, very helpful and understanding.

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The car was booked in straight away. Customer service was great, problem was identified and sorted. Accurate time for repair was given.

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Friendly staff and always do their best to help out.

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Very professional work

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Service experience always great.

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Everyone has always been very helpful and professional.

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Good communications through out the process, our car was also collected and returned in a professional manner during the current pandemic restrictions.

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Staff were very nice, and the use of a service car was superb

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Easy to deal with, well informed when my car is in for maintenance

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all recall work carried out efficiently and free health check for my car plus car was valletted

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job done to a high standard.

Service

Always friendly and professional and explain everything clearly, all are very knowledgeable about BMW. Dawn and Heather in particular always willing to help and advise.

Service

Excellent service and very knowledgable staff

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I had no problems.

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I always find the service staff are knowledgeable caring and honest

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Great service

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Problem with car was dealt with satisfactorily.

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Always satisfied

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I think the service is very good and proffessional so no complaints from me

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Great service

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Prompt and courteous service. No problems experienced.

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Outstanding service. Was kept in formed all day especially with everything that's going on with covid 19 staff couldn't do enough.

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I was kept fully informed with all aspects of my repair and the service and communication from Linzie was excellent.

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Staff were very helpful and thoroughly professional, especially considering Covid-19 restrictions.

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Everything done to my satisfaction

Service

Excellent. Service staff Lindsay and technician Gavin did an excellent job promoting positivity in owning a BMW

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Courtesy car offered was 3 door mini.

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excellent customer service

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Always make you feel you are genuinely welcome, all the staff are knowledgeable about the BMW and you can see they take pride in every aspect of the vehicles and their place of work which is spotless. Well done BMW for finding a team like this.

Service

Kept me updated on the progress of how things were going.

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Professional and friendly staff

Service

Knowledgeable salesman, the process to purchase the vehicle was quick and efficient .

Sales

Paul kept me up to date with everything and showed me around the car when I picked it up.

Sales

Our salesman, Derek, was awesome, he told us everything we needed to know, and helped us get a great deal.

Sales

Always kept up to date with info regarding delivery, which was appreciated during this tough pandemic time.

Sales

Got a good deal for our old car in trade in and good service buying the new one...a bit different this time due to covid but happy and felt safe every time we were in. We were kept up to date on the progress of our car by regular e mails

Sales

From my initial contact with the Centre through to delivery of my new car, the agents I dealt with were unfailingly friendly, attentive and fair. They kept me informed regarding the order's progress and offered clear and helpful guidance throughout.

Sales

Everything was quickly dealt with from the test drive to collection of new car.

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Every very helpful

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It was all a very fast process

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Great service from sales team.

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Very professional and excellent service despite Covid restrictions

Sales

We cannot fault anything.

Sales

First class service and attention, understood what I needed and was trying to achieve and worked hard to deliver. Car was stunning on collection, handover was done without fuss or hassle. Couldn't be happier.

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Professional service throughout

Sales

Small problem with car battery but sorted quickly and efficiently

Sales

Very professional (Callum), not salesy, consultative - big difference. Very good representative for both the dealership and the BMW brand.

Sales

Callum Gott was very welcoming and helpful

Sales

Considering it's us lockdown etc great

Sales

Friendly, knowledgable staff who answered any questions quickly and fully.

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Great service and everything went really smoothly

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Were great no issues at all

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The staff I dealt with were friendly, efficient and knowledgable.

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Could not fault the process.

Sales

Very quick turn around.