When changing my car, or when getting my car serviced, Harry Fairbairn in Irvine have been excellent to deal with.left my car by appointment, and collected by appointment- no waiting time.

Very good service, staff are professional and knowledgeable

Excellent customer care. The service that I received was 1st class. The work carried out, to service my car, was very professional, & promptly done. I appreciated the 'walk round' video, that was sent to my phone.

Efficient and friendly.

Excellent service from booking to the work carried out.I always feel confident that the work is done to the highest standards.

Always a first class service. Staff are always very friendly and welcoming and my vehicle is always returned washed and cleaned inside.

As per question 1 .. I always find the staff friendly and honest... the work is carried out efficiently

Even during these unusual times, the staff at Harry Fairbairn still managed to provide high quality service.

Good service

Very satisfied with the work carried out.

Customer service was excellent and staff were very friendly and helpful.

They kept me informed of progress

Great service and terrific people to deal with

Always pleasant and informative

Would have given 5 stars but the car has had problems with the electronics since I got it back. The drivers window isn't working and other windows can't be controlled from the drivers side. Also the mirrors don't fold in when locking car.

All ready to help you out with no problems whatsoever

They were very efficient and helpful and I was very pleased with the service despite covid.

When Heather phoned to say the car was ready, I explained I may be there just after 5:30, she said she would stay on to ensure I got my car back that day. I really appreciated this and managed to get there before it closed. Excellent customer service

Linzie kept me up to date with everything and was very pleasant

Smooth and efficient service.

Seamless experience.

Excellent customer service

Very helpful.Completely satisfied

I had the work done in a day and had no problems

Linzie was friendly and made sure I understood what was going to be carried out.

Did what it said on the tin Thank you

Being self isolating because of Covid-19, my car was collected and returned to me which eliminated any worries about how I would have my service done.

The service receptionists were very knowledgeable, friendly and helpful.

It was just a simple replacement battery in the key fob but was done speedily and, for once, with BMW, inexpensively.

Went above and beyond to prioritise work and deliver car back to me at home

Delivery service and car cleaned also arranged follow up needs no problems

The service department looked after me from start to finish

Kept fully up to date while accident repairs were carried out and completed to my satisfaction.

I am completely satisfied

Good communication, excellent feedback

Despite the above which will put me off buying another BMW, Dawn at Harry Fairbairn's was excellent at her job. The fault was fixed very quickly although the part was just replaced.

Customer service representative was very helpful

There were no issues to speak of from booking through to delivery.

Every done their job efficiently and effectively.

Great service

Had many cars serviced at Harry Fairbairn over a number of decades, always professional, courteous and efficient. Also good to see a company that takes the current pandemic into account in their operating environment, whilst making the process easy.

fully satisfied

All staff were pleasant, COVID precautions were in place, quicker than I thought, slightly cheaper than first quoted

Everyone is helpful and try to give you best price for the job

Highly professional, efficient and friendly staff.

I always find so help and a good to do business with. A credit to the BMW dealer group.

Times ,dates very suitable around my work cant empathize enough how lovely receptionist was and how helpful .

Quicker than expected service felt customer handler was great

As already said, everything was great

this was a second visit to rectify minor problem after most recent visit. Very well sorted out though

service staff could not have been any more helpful and put my fears at ease regarding covid with her exemplary safety measures. advised us of progress throughout the day

Always a pleasure to visit the showroom. Have had 6 cars from this dealer and not one complaint!! The after sales service is exemplary !

Car was fixed and washed and available for collection on time.

Great customer service given from first contact through to completion of the work carried out on my car

No problems here

Staff are always friendly to deal with and helpful even during the current restrictions.

Great service through the many years

Easy to check in. Service carried out on time and car cleaned/valleted. Video sent of health check. Staff very pleasant and friendly.

The same as the first answer. They make it easy.

Despite COVID restrictions Derek was always available to answer any questions I had regarding the new car.

Previous experience of car purchase and comfortable trust based relationship with Paul Evans sales advisor, Paul as per previous purchases advised on options to tailor the car to my requirements and the new car meets all of my expectations.

Great service from Callum Gott

The sales team at my local dealer were able to provide all the amswers to my questions and tailor a deal that was right for me. In addition the after sales follow up was really good without being intrusive.

Professional from day 1

Callum was very knowledgable about the motability scheme and kept me up to date with everything about the car.

Very straightforward and pleasant people

Car was presented perfectly. Was exactly on time and both Derek and manager we helpful and friendly.

good communication. Derek Wilson kept me up to date throughout.

Everything was very professional and the way the staff especially with the pandemic

Have dealt with this salesman before and happy with the way we were treated and will be back in the future

I was especially impressed by Calum from the sales department, we received excellent service and he is a credit to your company. ( please let Calum know) Everything was perfect from the purchase to the delivery.

Very satisfied

No issues

Very simple process.

It was a fairly simple process. I can't really give a more complete answer as I have never bought a car during a pandemic.

Aside from the restrictions arising from the COVID-19 pandemic which prevented me seeing the car in the showroom everything else went smoothly and the arrangements that the garage put in place for customer safety were reassuring.

I had several months to wait on my car coming from Leipzig. During this period I was kept fully informed of the date etc when to expect the arrival of the car.

Easy ,Callum the salesmen explained everything.

See answer to question no 1