Loading...

ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from Harry Fairbairn staff, Dawn the service lady was excellent at her job 10/10

Service

The service was exceptional, fast and helpful. The team gave us a lift home and also arranged delivery.

Service

No issues at all

Service

Your staff were exelent

Service

The problem with my vehicle was rectified quickly and the customer service was excellent.

Service

Service was immediate and fixed my problem asap

Service

As above - People seem customer orientated. One downside. I arranged everything thru Irvine including pick up. But I received a text from Glasgow Service Centre saying I had to deliver the car on the Morning. Irvine said this was a standard Text ??

Service

Car collected, fixed and cleaned all for a reasonable price.

Service

My expectations were fully met.

Service

Both checking the car in and picking it up were tediously slow particularly as the one person available was constantly dealing with people phoning up about a problem

Service

Quick , helpful and friendly

Service

Job done, no variation, happy.

Service

Superb service

Service

Great service above and beyond my expectations. Knowledgeable staff and a great help

Service

Friendly staff and a good welcoming premises.

Service

Booked car in for A Fast Track Service which never happened.ie 11am booking with estimated completion as 1.5 hours.Car returned to me after 3.0 hours. No explanation for delay was given to me.

Service

Brilliant as always. They felt embarrassed with the Situation with bmw finance .

Service

Nothing is ever a problem Heather always keeps us well informed when our vehicle is in top class service from her .

Service

Loan car available on time, friendly staff good communication .

Service

Very professional helpful and pleasant

Service

Always kept up to date as work is carried out.Service staff are very good at explaining what has been done and why.

Service

There was a delay in parts being received at garage therefore delay in work being carried out

Service

Very professional, articulate and easy to deal with staff

Service

Couldn't have been better

Service

Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!

Service

Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition

Service

Everything went to plan.

Service

Completion was later than arranged although I was kept informed

Service

Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner

Service

Was talked through the whole process and when picking up car was shown around it to familiarise myself with it.

Sales

Very experienced salestaff( Nello Pisano).Could not have been more helpful in finding a product that fitted my spec.

Sales

I have made Harry Fairbairn BMW Irvine my go to Centre for buying a car. I have been going to that branch for nearly 15 yrs wholly down to the excellent service I receive on each visit

Sales

Always very helpful nothing was a problem

Sales

Had a test drive ,shown fully how the functions of the car worked and verbally told all the characters of the car.No pressure applied and the sales advisor was extremely helpful.

Sales

We also go to Harry Fairbairns in Irvine as the experience is always flawless

Sales

No problems encountered

Sales

Much easier to understand from the hand break auto hold to wipers which you don't have to set up every time you get into the car

Sales

we contacted your showroom at Irvine about changing our van with the authority of motability and were delighted to find out you had a vehicle for us

Sales

Callum Gott at Harry Fairbairn in Irvine was exceptionally helpful and kept me informed at all stages of the build right up to delivery.

Sales

All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.