The issue was resolved quickly and efficiently

Car is running well

Service Reception female was very helpful

courteous, prompt

Friendly, helpful and knowledgeable staff.

After 60 minutes my car hadn’t moved from where I parked it. I did receive an apology and 25 minutes later my car was ready. I had work to do on my MacBook, which I was able to do on wifi, but not what I expected.

As above, no issues and smooth in and out.....

Car was serviced within the agreed timescale and washed etc prop to collection.

In early January car indicated it needed a serviceI booked it inDrove to Irvine...after 2 hours was toldCar did not need a service it was still on Manufacturinf software settingsCalled in April and got service date in May

Well trained staff who are both friendly and welcoming alll willing to do the extra Mile

No problems

Good service when I was in branch however it did take over 4 weeks from initial phone call till I got an appointment to get my car repaired. Faulty exhaust gas valve so car was not performing well and was sluggish.

Brilliant service

I have been a customer of Fairbairns for 30yrs and never had a problem

always had good service from my local branch

From meeting with Fraser then John on the first day I was very impressed with their ability to make me feel welcome and they also wanted to sell me a car. some retailers did not give me that impression. next day follow up , meeting Mason was good.

Not had car 1 month and had to pay money to get car fixed.

Helpful & friendly staff at Fairbairns. It makes for a nice place to do business.

Always happy to see me and good job all around

Very satisfied. On time,and car cleaned afterwards.

Time frame was as stated

As above

Always a pleasure dealing with staff at Harry Fairbairns. Sevice department excellent.

No issues as only the first service.

first class

The time scale from booking the service appointment to the first available date was rather long. Due to the very large mileage I do it meant that I exceeded the service mileage by 1000 miles.

My car was taken to the Irvine branch to repair a fault on the Thursday evening. I was advised Monday morning early my car was ready. When picked up at 5pm it hadn't been washed, might sound petty but was disappointing.

Johnny Montgomery was a pleasure to deal with and made the whole experience of buying a new car stress free.

First service of a new car and noted a bulge in front tyre wall

Good courteous staff. Car well presented after service.

Don't see the point of a text message with attached video showing number plate for a few seconds.

The servicing team have always provided us with excellent customer service. On this occasion, Michael in arranging our MOT and Service was fantastic throughout and made the whole process a pleasure and kept us very well informed.

The overall timely turnaround during the service was excellent, my only disappointment was that i was not contacted sooner prior to the service requirement window by BMW.

Agreed a reasonable price with service manager and no complaints regarding work done but to wait in excess of 3 hrs for an oil change service is ridiculous. I would have preferred arriving at 10 am and only waited an hour or so.

Valeting of the car could have been a little better

communications with all concerned , sales , drivers and other staff was excellent.

The sat nav code wasn’t ready due to a bank holiday which was a minor inconvenience but all in all a positive experience.

The young sales rep that I dealt with was very helpful

I managed to get a great deal on my 6 series with specification I wanted with both the help of BMW and the sales team at Harry Fairbairn Irvine

Every thing went to plan from the very start of my order

Excellent service from sales to purchase. We left BMW two years ago but it is good to back.

Expectations were met and exceeded by Mr Pisani.

The showroom is modern, all staff friendly and helpful and especially our sales person who was polite and informative, whilst remaining neutral in our choices.The manager introduced himself after our purchase and thanked us for choosing BMW. Nice.

Again down to the service given by Paul Evans

Very knowledgable no rush in showing cars explain everything till choice finally made which model