Excellent service from Harry Fairbairn staff, Dawn the service lady was excellent at her job 10/10

The service was exceptional, fast and helpful. The team gave us a lift home and also arranged delivery.

No issues at all

Your staff were exelent

The problem with my vehicle was rectified quickly and the customer service was excellent.

Service was immediate and fixed my problem asap

As above - People seem customer orientated. One downside. I arranged everything thru Irvine including pick up. But I received a text from Glasgow Service Centre saying I had to deliver the car on the Morning. Irvine said this was a standard Text ??

Car collected, fixed and cleaned all for a reasonable price.

My expectations were fully met.

Both checking the car in and picking it up were tediously slow particularly as the one person available was constantly dealing with people phoning up about a problem

Quick , helpful and friendly

Job done, no variation, happy.

Superb service

Great service above and beyond my expectations. Knowledgeable staff and a great help

Friendly staff and a good welcoming premises.

Booked car in for A Fast Track Service which never happened.ie 11am booking with estimated completion as 1.5 hours.Car returned to me after 3.0 hours. No explanation for delay was given to me.

Brilliant as always. They felt embarrassed with the Situation with bmw finance .

Nothing is ever a problem Heather always keeps us well informed when our vehicle is in top class service from her .

Loan car available on time, friendly staff good communication .

Very professional helpful and pleasant

Always kept up to date as work is carried out.Service staff are very good at explaining what has been done and why.

There was a delay in parts being received at garage therefore delay in work being carried out

Very professional, articulate and easy to deal with staff

Couldn't have been better

Harry Fairbairn Irvine once again provided a first-class service. My vehicle was collected at the arranged time, I was kept informed regarding the progress of its service and afterwards it was delivered back to me. Excellent service!

Extremely accommodating, they go the extra mile to make sure your BMW is kept in tip top condition

Everything went to plan.

Completion was later than arranged although I was kept informed

Heather and Dawn are a pleasure to deal with and a credit to your company. I was kept informed with everything that was happening and it was done in a timely manner

Was talked through the whole process and when picking up car was shown around it to familiarise myself with it.

Very experienced salestaff( Nello Pisano).Could not have been more helpful in finding a product that fitted my spec.

I have made Harry Fairbairn BMW Irvine my go to Centre for buying a car. I have been going to that branch for nearly 15 yrs wholly down to the excellent service I receive on each visit

Always very helpful nothing was a problem

Had a test drive ,shown fully how the functions of the car worked and verbally told all the characters of the car.No pressure applied and the sales advisor was extremely helpful.

We also go to Harry Fairbairns in Irvine as the experience is always flawless

No problems encountered

Much easier to understand from the hand break auto hold to wipers which you don't have to set up every time you get into the car

we contacted your showroom at Irvine about changing our van with the authority of motability and were delighted to find out you had a vehicle for us

Callum Gott at Harry Fairbairn in Irvine was exceptionally helpful and kept me informed at all stages of the build right up to delivery.

All staff very professional and polite from main sales person to the manager. Excellent advice and help provided from start to finish.