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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

no bother from start to finish and car was dropped off washed and hoovered

Service

Update of the electronics took an awful long time.

Service

Vehicle requires a recall part but bmw unable to supply immediately. Service has improved since mr linden has returned as manager.

Service

Never had a problem. Staff at service reception listen to the customer

Service

Everything good except finishing touches

Service

My car was collected and during the service I was kept up to date on the service and health check my car was delivered back to me washed and valeted

Service

the mechanics in their garage know their product and I would be very surprised to hear of other customers complaining their cars not being looked after properly

Service

Fast and efficient service, polite and friendly staff, very happy with the service I received from Harry Fairbairn.

Service

The dealer walked us through all of the options and was very patient whilst we made our decision.

Service

Top class never a problem .

Service

Attended to an intermittent issue with our car without complaint and were keen not to release the car until 100% repaired and valeted.

Service

While the garage works quite well, the central booking system always gives me problems. It is very inefficient and reflects very badly on BMW ( and probably rthe whole of Arnold Clark).

Service

excellent customer service

Service

As above

Service

For the reasons above this is my third car with Harry Fairbairn and it alway was cleaned previously

Service

Quality of service provided by all depts

Service

From booking in to pickup The member of staff I dealt with was extremely accommodating. In and out in one day for a minor body repair with repaint.

Service

Very helpful at all times and inform you on progress of your vehicle.

Service

All was done to my satisfaction apart from originally they got wrong branch

Service

Excellent customer service

Service

As always service gas been first class

Service

No wash or vacuum

Service

Service carried out without any fuss and completed within the time stated.

Service

Wonderful service can't thank them enough

Service

I was told the “service” would take under an hour it took two hrs. I was waiting on the car..

Service

a speedy service and car came back looking like a new car.

Service

Prompt and efficient service along with excellent communication

Service

Picked up car at 9.20 am and returned at 3.30 pm to my home with service completed and car washed

Service

Great service, proactive and thorough

Service

Needed sat nav uodating so second date arranged along with courtesy car.

Service

Reliable and exc customer satisfaction

Service

Knowledgeable courteous service agent.(Andy)Car pick up delayed but explained.

Service

They collected my car as arranged (on time); kept me fully informed of progress through the day; explained what was required by phone, and finished on time. The delivered the vehicle back on time. All contact was courteous, professional and friendly.

Service

Overall very satisfied, but they could have made a better job of cleaning the windows when they washed the car.

Service

Problem located and repaired (drainage system via bottom sills blocked, causing water build up and eventual overflow into electronics, blowing amplifier etc.) in a professional manner, but this design fault should not exist in a car costing £50K+.

Service

Excellent customer service

Service

The job was completed to a high standard at minimal inconvenience to me and care was taken throughout to keep me fully aware of progress and costs.

Service

The repair was conducted on schedule to a high quality and to the agreed price!

Service

Michael is a very pleasant young man and goes that extra mile for customer service.

Service

Work was carried out quickly. Service administrator kept me very well informed with the cars progress. The only negative was that the car was washed poorly.

Service

Fine, no problems

Service

Car was with dealer from 10.00 til 5pm. Required first service and BMW recall regarding exhaust valve emission and .Due late completion were unable to complete post service valet .advised to bring back when able.

Service

advised car was all ok . then had to wait for car to be washed. almost perfect but not quite.

Service

Car was ready when stated and all items attended tooAlso car was washed (nice touch)

Service

Everything went so smoothly.

Service

the service wa xcellent

Service

My car was taken in for a fault BMW uk were superb collecting my car from my home and dropping of a courtesy car received a few phone calls updating me on the status of the repair

Service

Work was carried out to my satisfaction. Serstaff were helpful.

Service

A very easy & pleasant experience

Service

Fast efficient service

Service

Did not resolve my problems

Service

Not unhappy but very busy when checking car in and collecting, which meant waiting in a queue for attention.

Service

Car ready for collection ahead of time. Good to get the video

Service

Showroom is immaculate, staff attentive and friendly, refreshment provided and make you feel valued

Service

Was kept informed during my wait

Service

The way they make you feel from the minute you walk into the showroom

Service

Leave car at 830 in morning for mot asking for car back by 5. Get phone call at 530 to say had failed mot so 30 mins late and no time to correct. Only by luck courtesy car given. However extra hassle of returning next day.

Service

Very satisfied

Service

Would've liked a courtesy car but told there was none available

Service

Customer focused at all times

Service

Sales side was spot on. Customer service centre poor.

Service

Was a bit of a mix up about pick up but everything else went well

Service

From initial contact with the service desk to the return of my vehicle I was kept fully informed, the video carried out during the service was a nice touch.

Service

No problems with the transaction whatsoever.

Sales

Very professional and helpful service

Sales

Top class service, very professional with great communications through the whole process

Sales

Easy transition and again great service

Sales

the technician was busy so couldntspend too much time

Sales

Staff at the garage were very helpful.

Sales

It costs nothing to be patient and polite and your staff were both

Sales

Excellent salesman prepared to negotiate !

Sales

Would have given a 'Completely Satisfied' but for some confusion over delivery dates of car, I had expected it a week earlier and windscreen was very streaky and driving into sun on way home was not a pleasant experience.

Sales

Friendly and professional, cars were set out in immaculate condition in the showroom, there was no hard sell as at the time I didn't know which model I was going to buy.

Sales

See question No1 above. From 1st visit through to test driving and the eventual delivery of our car, the salesperson, Callum, was the personification of professionalism. A credit to BMW. A nice touch was the general manager coming over & thanking us.

Sales

Laura McLean (Mini) was our sales advisor, she was excellent, i would highly rate her

Sales

Great team of professionals who are friendly and keen to offer a first class service

Sales

Not available on the projected date and staff unable to give a delivery date.

Sales

As said above, the sales experience made me feel like a VIP from walking through the door of the showroom until driving the car away. All staff were very friendly and knowledgeable on their part of the process.

Sales

John Montgomery helped me with everything from walking in to the door with everything from start till driving out the door nothing was to much bother.

Sales

Only Mark down, was no car specialist to show around workings of car when picking up, completed by sales person with limited knowledge