1st class service

Job done in time and car ready when I arrived to collect

Job completed first time

Your dealer identified a potential problem when performing an MO T . He diagnosed an offside front wheel vibration and changed both front discs and pads. Pleased with the repair but unimpressed by an expensive input after <33000 gentle miles .

Helpful staff

the wash & hoover of foot wells is a bit less than I'd expect from a good garage

Had a small hiccup during the service it was sorted out efficiently.

Friendly, efficient, professional service

Considerably more expensive than alternatives but there's a feeling of the job being done properly.

Good attention at all times and good communications.

This branch never fails to try and get more money out of me. Every time I visit. Last year quoting a disproportionate high price for my service then later reducing it after speaking with a supervisor. This year a tyre issue.

Ease of booking, helpful and friendly service desk staff, work carried out promptly and good communications on progress

It was not a service that was done but a computer problem that should have been correctly set when I purchased the vehicle.

Service personnel were very helpful

Harry Fairbairn have been very supportive during my recent experiences but BMW HO and BMW AG have not at all been very supportive. I feel that they have not taken any real notice of my complaints. Financial compensation is not what I was after.

Work and visit was carried out as agreed and in a timely manner. An improvement on my last visit.

It was a long wait to get an appointment 4-5 weeks which seemed a long wait for a recall

Heather the service advisor was absolutely great to deal with, put everything at ease

My vehicle was collected from my home address and returned later that afternoon. A seamless process. Thanks.

I picked a day to drop off my car at 10a.m. I assumed the service would take about two hours. I eventually got it back at 2.30p.m!! Only then told, there was no guarantee when the car would be service.

Always find the staff very pleasant

Quick response , dealt with the issue.

Completed job quickly and supplied me with a beautiful replacement car.

Great surroundings and staff were brilliant

Very happy with the experience although I received a telephone call telling me the car would be ready 'in about an hour' but when I went to collect it about an hour and a half later I still had to wait over half an hour till it was ready.

Was kept well informed throughout

Read other notes obviously they either don't get requests for call back or don't bother

Service, while expensive is excellent and their is always a feeling of competence at all levels of the organisation whether you are talking to the technicians or the receptionist.

Car was in and out as promised and back with me by lunchtime

The fault was swiftly rectified the staff were friendly and competent.The job was completed on time.

My car was damaged and the body shop supplied the car to BMW Irive to simply have the intercooler system pressure filled. The first time the system leaked out all the coolant and I actually drove the car with the system empty. Not good.

Dawn in the service department was very professional,pleasant and kept us informed every step of the way.

Nello arranged a car for 4 days for me to try out because of my work commitments, heather and Paul the service manager kept me up to date, car washed and hoovered.

Nothing is a problem

BMW IN IRVINE KEPT US UP TO DATE WITH ALL THAT WAS GOING ON

Everything I needed was completed

Based on my comment above, this time I was disappointed to say the least.

Waited ages to be seen. Parking is an absolute nightmare.

Lack of courtesy car availablity results in long waits for a service slot

Parking a big issue

Very friendly staff

The Car was picked up on time, then I was told of any other work That might be appropriate at this time and the car delivered back on time

Couldn't have been any better really, although a complimentary coffee would have increased score to 5 out of 5. ??

Put my car in too get adblue and they have my car a safety check over with video. They also topped it up with screen wash. They then washed and hoovered our car amazing.

Everything was carried out to my satisfaction.

They were most efficient

The only point that I would raise was the fact that there had been a recall on my car to which I was not notified until I took the car in for a service. The recall was done but I was at the garage for 4 hours........Way too long to be there.......

Everything went as it should

Very satisfied with the personal service and attention given by the Sales Advisor and Manager.

Excellent service provided efficiently and completed at the agreed time

Always receive friendly and helpful attention.

Staff could not have been any more helpful.

Friendly helpful staff. Issue resolved.

Did not have booking but work carried out that day

Great customer service given by service advisor and mechanic as i had advisory on mot was called by advisor which let me choose to have work completed that day without needing to return another day

Professional and friendly

When booking in for repairs the wait times are ridiculous which appears only be due to the amount of cars having to be repaired. Issue has not been resolved. Should have known better than to trust an Arnold Clark owned garage. Staff friendly/nice.

Nightmare to contact though the helpline Follow up information non existent I had to do all the chasing to get updates

Good service.

Since the previous service the car has exhibited a sluggish down-shift when approaching a junction or a roundabout. This results is a delay in revs dropping. I asked if this could be checked but was told I would need to pay £135 for a diagnostic.

Booking a service for my vehicle was difficult. Members of staff within the service department were not available to ask routine questions. Also felt that the receptionist could have a friendlier manner. Overall not very impressed.

The whole team at the dealership are great at what they do, especially Clodagh Harris

The sales executive I dealt with, Nello Pisani at Harry Fairbairn in Irvine was excellent throughout the process.

My wife and I were treated with courtesy and were fully informed about new car specifications and options. We were shown online images of the vehicle ordered in the chosen colour.

Nello Pisani from sales department made the whole process of trading in my old car and new purchase very straight forward.

Got the car I wanted in the end

Would have given a completely satisfied response. However, there is a bit of damage on the drivers side inside door panel which was pointed out to me by the Sales Executive and which has still to be repaired.

Great experience, Callum Gott was extremely knowledgable and made the process so easy.

Stuart kept us informed all the way through the process via email and calls and was prepared to go the extra mile to get the deal arranged.

There was no hassles and even though my dealership didn't have the exact car I wanted, they went out of their way to secure one with the right colour and specification.