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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Dawn, the service assistant, was very helpful. She was very knowledgeable, & friendly from start to finish, making my visit relaxed & trouble free.
The staff are always a pleasure to deal with and very knowledgeable
Staff were very accommodating to my circumstances and very friendly
Everything went according to plan. I was told when to deliver the car to the garage and was also given a pick up time which was important to me .
The service was fairly priced and excellent feed back regarding work carried out. I was especially impressed by the part video of the MOT. Picking up the car from my door and subsequent delivery back was first class. This meant a lot.
From start to finish it was fantastic great communication and very helpful and courteous staff.
Everybody very friendly nothing a problem even the mechanic sent me video of work done exellent service
Pleasant staff, efficient and competent
Professional from start to finish
Dawn is amazing
Repair done quickly as promised. Great service.
Collected and delivered as promised. Work completed satisfactorily
Again fast friendly efficient service, including my car getting a wash and hoover which was a welcome surprise. Walked back to my car personally by Dawn.lovely personal touches.
Delighted with service provide by staff
car picked up and dropped off as agreed, very good service at these present times.
Waited for the car and was kept up to date with progress and service was completed within the timescale advised
From initial contact the customer service adviser, Linzi, was great, very helpful and understanding.
The car was booked in straight away. Customer service was great, problem was identified and sorted. Accurate time for repair was given.
Friendly staff and always do their best to help out.
Very professional work
Service experience always great.
Everyone has always been very helpful and professional.
Good communications through out the process, our car was also collected and returned in a professional manner during the current pandemic restrictions.
Staff were very nice, and the use of a service car was superb
Easy to deal with, well informed when my car is in for maintenance
all recall work carried out efficiently and free health check for my car plus car was valletted
job done to a high standard.
Always friendly and professional and explain everything clearly, all are very knowledgeable about BMW. Dawn and Heather in particular always willing to help and advise.
Excellent service and very knowledgable staff
I had no problems.
I always find the service staff are knowledgeable caring and honest
Problem with car was dealt with satisfactorily.
I think the service is very good and proffessional so no complaints from me
Prompt and courteous service. No problems experienced.
Outstanding service. Was kept in formed all day especially with everything that's going on with covid 19 staff couldn't do enough.
I was kept fully informed with all aspects of my repair and the service and communication from Linzie was excellent.
Staff were very helpful and thoroughly professional, especially considering Covid-19 restrictions.
Everything done to my satisfaction
Excellent. Service staff Lindsay and technician Gavin did an excellent job promoting positivity in owning a BMW
Courtesy car offered was 3 door mini.
excellent customer service
Always make you feel you are genuinely welcome, all the staff are knowledgeable about the BMW and you can see they take pride in every aspect of the vehicles and their place of work which is spotless. Well done BMW for finding a team like this.
Kept me updated on the progress of how things were going.
Professional and friendly staff
Knowledgeable salesman, the process to purchase the vehicle was quick and efficient .
Paul kept me up to date with everything and showed me around the car when I picked it up.
Our salesman, Derek, was awesome, he told us everything we needed to know, and helped us get a great deal.
Always kept up to date with info regarding delivery, which was appreciated during this tough pandemic time.
Got a good deal for our old car in trade in and good service buying the new one...a bit different this time due to covid but happy and felt safe every time we were in. We were kept up to date on the progress of our car by regular e mails
From my initial contact with the Centre through to delivery of my new car, the agents I dealt with were unfailingly friendly, attentive and fair. They kept me informed regarding the order's progress and offered clear and helpful guidance throughout.
Everything was quickly dealt with from the test drive to collection of new car.
Every very helpful
It was all a very fast process
Great service from sales team.
Very professional and excellent service despite Covid restrictions
We cannot fault anything.
First class service and attention, understood what I needed and was trying to achieve and worked hard to deliver. Car was stunning on collection, handover was done without fuss or hassle. Couldn't be happier.
Professional service throughout
Small problem with car battery but sorted quickly and efficiently
Very professional (Callum), not salesy, consultative - big difference. Very good representative for both the dealership and the BMW brand.
Callum Gott was very welcoming and helpful
Considering it's us lockdown etc great
Friendly, knowledgable staff who answered any questions quickly and fully.
Great service and everything went really smoothly
Were great no issues at all
The staff I dealt with were friendly, efficient and knowledgable.
Could not fault the process.
Very quick turn around.