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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

1st class service

Service

Job done in time and car ready when I arrived to collect

Service

Job completed first time

Service

Your dealer identified a potential problem when performing an MO T . He diagnosed an offside front wheel vibration and changed both front discs and pads. Pleased with the repair but unimpressed by an expensive input after <33000 gentle miles .

Service

Helpful staff

Service

the wash & hoover of foot wells is a bit less than I'd expect from a good garage

Service

Had a small hiccup during the service it was sorted out efficiently.

Service

Friendly, efficient, professional service

Service

Considerably more expensive than alternatives but there's a feeling of the job being done properly.

Service

Good attention at all times and good communications.

Service

This branch never fails to try and get more money out of me. Every time I visit. Last year quoting a disproportionate high price for my service then later reducing it after speaking with a supervisor. This year a tyre issue.

Service

Ease of booking, helpful and friendly service desk staff, work carried out promptly and good communications on progress

Service

It was not a service that was done but a computer problem that should have been correctly set when I purchased the vehicle.

Service

Service personnel were very helpful

Service

Harry Fairbairn have been very supportive during my recent experiences but BMW HO and BMW AG have not at all been very supportive. I feel that they have not taken any real notice of my complaints. Financial compensation is not what I was after.

Service

Work and visit was carried out as agreed and in a timely manner. An improvement on my last visit.

Service

It was a long wait to get an appointment 4-5 weeks which seemed a long wait for a recall

Service

Heather the service advisor was absolutely great to deal with, put everything at ease

Service

My vehicle was collected from my home address and returned later that afternoon. A seamless process. Thanks.

Service

I picked a day to drop off my car at 10a.m. I assumed the service would take about two hours. I eventually got it back at 2.30p.m!! Only then told, there was no guarantee when the car would be service.

Service

Always find the staff very pleasant

Service

Quick response , dealt with the issue.

Service

Completed job quickly and supplied me with a beautiful replacement car.

Service

Great surroundings and staff were brilliant

Service

Very happy with the experience although I received a telephone call telling me the car would be ready 'in about an hour' but when I went to collect it about an hour and a half later I still had to wait over half an hour till it was ready.

Service

Was kept well informed throughout

Service

Read other notes obviously they either don't get requests for call back or don't bother

Service

Service, while expensive is excellent and their is always a feeling of competence at all levels of the organisation whether you are talking to the technicians or the receptionist.

Service

Car was in and out as promised and back with me by lunchtime

Service

The fault was swiftly rectified the staff were friendly and competent.The job was completed on time.

Service

My car was damaged and the body shop supplied the car to BMW Irive to simply have the intercooler system pressure filled. The first time the system leaked out all the coolant and I actually drove the car with the system empty. Not good.

Service

Dawn in the service department was very professional,pleasant and kept us informed every step of the way.

Service

Nello arranged a car for 4 days for me to try out because of my work commitments, heather and Paul the service manager kept me up to date, car washed and hoovered.

Service

Nothing is a problem

Service

BMW IN IRVINE KEPT US UP TO DATE WITH ALL THAT WAS GOING ON

Service

Everything I needed was completed

Service

Based on my comment above, this time I was disappointed to say the least.

Service

Waited ages to be seen. Parking is an absolute nightmare.

Service

Lack of courtesy car availablity results in long waits for a service slot

Service

Parking a big issue

Service

Very friendly staff

Service

The Car was picked up on time, then I was told of any other work That might be appropriate at this time and the car delivered back on time

Service

Couldn't have been any better really, although a complimentary coffee would have increased score to 5 out of 5. ??

Service

Put my car in too get adblue and they have my car a safety check over with video. They also topped it up with screen wash. They then washed and hoovered our car amazing.

Service

Everything was carried out to my satisfaction.

Service

They were most efficient

Service

The only point that I would raise was the fact that there had been a recall on my car to which I was not notified until I took the car in for a service. The recall was done but I was at the garage for 4 hours........Way too long to be there.......

Service

Everything went as it should

Service

Very satisfied with the personal service and attention given by the Sales Advisor and Manager.

Service

Excellent service provided efficiently and completed at the agreed time

Service

Always receive friendly and helpful attention.

Service

Staff could not have been any more helpful.

Service

Friendly helpful staff. Issue resolved.

Service

Did not have booking but work carried out that day

Service

Great customer service given by service advisor and mechanic as i had advisory on mot was called by advisor which let me choose to have work completed that day without needing to return another day

Service

Professional and friendly

Service

When booking in for repairs the wait times are ridiculous which appears only be due to the amount of cars having to be repaired. Issue has not been resolved. Should have known better than to trust an Arnold Clark owned garage. Staff friendly/nice.

Service

Nightmare to contact though the helpline Follow up information non existent I had to do all the chasing to get updates

Service

Good service.

Service

Since the previous service the car has exhibited a sluggish down-shift when approaching a junction or a roundabout. This results is a delay in revs dropping. I asked if this could be checked but was told I would need to pay £135 for a diagnostic.

Service

Booking a service for my vehicle was difficult. Members of staff within the service department were not available to ask routine questions. Also felt that the receptionist could have a friendlier manner. Overall not very impressed.

Service

The whole team at the dealership are great at what they do, especially Clodagh Harris

Sales

The sales executive I dealt with, Nello Pisani at Harry Fairbairn in Irvine was excellent throughout the process.

Sales

My wife and I were treated with courtesy and were fully informed about new car specifications and options. We were shown online images of the vehicle ordered in the chosen colour.

Sales

Nello Pisani from sales department made the whole process of trading in my old car and new purchase very straight forward.

Sales

Got the car I wanted in the end

Sales

Would have given a completely satisfied response. However, there is a bit of damage on the drivers side inside door panel which was pointed out to me by the Sales Executive and which has still to be repaired.

Sales

Great experience, Callum Gott was extremely knowledgable and made the process so easy.

Sales

Stuart kept us informed all the way through the process via email and calls and was prepared to go the extra mile to get the deal arranged.

Sales

There was no hassles and even though my dealership didn't have the exact car I wanted, they went out of their way to secure one with the right colour and specification.