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ABOUT US Harry Fairbairn Irvine BMW

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was collected from my home at a convenient time for me and I was invited to arrange a suitable time for its return. When it was returned, not only had the service been completed but the car had also been thoroughly cleaned inside and out.

Service

Worked carried out efficiently and within time. Service reception excellent.

Service

Everything was done as required, no hassle

Service

Very happy with mot

Service

For the first time I noticed a smell in the car when I picked it up. I had to clean the steering wheel to remove the odour of oil or grease

Service

Helpful

Service

The car was collected and returned to my place of work which was great service - however on my way home the same night the oil low warning light came on, which meant I had to take the car to the garage the next day with my family and wait.

Service

Everything went very smoothly

Service

From start to finish the whole experience was a disgrace.

Service

Total Customer Service at the highest level.

Service

Experience from booking to return of the car was very good. communication beforehand, during and after was excellent.

Service

Work completed quickly and perfectly

Service

I have used this dealership over a number of years, I have never had any any problems. Very efficient service staff keep you informed of progress.

Service

Time waiting for car was slightly longer than that given by the service department. otherwise all good

Service

When trying to book an MOT, service, and end of warranty check, I was informed that nothing was required on my car at that time on my first enquiry. A while later, when I suspected that this was wrong, my call was passed all round the dealership.

Service

Professional.

Service

No complaints

Service

Always high quality and standards

Service

Staff were very helpful and polite.

Service

Again better than average. This said appears to be a disconnect when phoning you arrive at a receptionist, whom transferred me to the tyre expert. on arrival I had to book in through the service department and told there was a queue.

Service

Everything was completed to my satisfaction, I was kept up to date with progress, vehicle was ready when I was told it would be and thoroughly cleaned internally and external.

Service

Had confidence that the warranty issue was being handled professionally and was kept informed of progress. The complimentary safety inspection video report on it compressed far too much information into 12 seconds making it virtually incomprehensible

Service

On the whole I am very satisfied but on occasion I have experienced communication problems

Service

My wife’s car had a full service and check but they missed a defective bulb which had been showing up on the computer.

Service

Primary fault was fixed but it through other fault

Service

Heather did a great job keeping me up to speed. Only reasons for a slight downturn were: statement they'd be available for pick up from 7.30; nobody there till 8. Ticklist also said screenwash topped up, but wasn't given the low indicator light.

Service

everything just worked, nothing too much trouble.

Service

The car was collected from our home and delivered back, fully serviced and valeted

Service

Although the problem could not be resolved. The car was returned to me in a timely manner and clean.

Service

Helpful and proactive staff, anticipating any problems and solving before becoming am issue.

Service

Because I had no reason to be otherwise.

Service

I would have been completely satisfied if had not had to take my car back to have the service indicator reset.

Service

Took a bit of time to arrange. Tyre manager on holiday so order was not placed. If I had not phoned day before to check progress could have had a wasted journey

Service

Service completed promptly and was notified by service adviser by phone on completion

Service

Asked th too wash wheels never done lus what I said in last amster

Service

Never any problems always kept well informed

Service

Very customer orientated, friendly and courteous.

Service

Polite, friendly and efficient staff.

Service

Very efficient service

Service

Go beyond standard service to please

Service

Can’t give a completely satisfied yet as I had a couple bad experiences with the irvine branch in particular and took my custom(another branch)elsewhere as a result, have now given irvine one last chance

Service

I was very well looked after by the service assistant Michael and received very good service at short notice

Service

Satisfaction .

Service

Everything went to plan and the service was completed satisfactorily

Service

Friendly professional service.

Service

The work was done to the timescale stated at first discussion with representative and I was updated of progress during the process.

Service

Staff very helpful and accommodating regarding collecting and dropping off car for me. Also car returned looking good as new!

Service

I never have any problems from booking in to pick up.

Service

As as I said already the service was first class all staff were excellent

Service

See above. End outcome was good.

Service

No problem, courtesy car was ready, car was ready at the time agreed. Staff were friendly and helpful.

Service

Car MOT carried out quickly and car returned in pristine condition.

Service

the staff and the care and attention was exceptional.

Service

Received a text to say car was being worked on but had to chase it up to get car back same day

Service

As above and car returned clean and tidy having been washed and vacuumed.

Service

The staff are friendly and the service was satisfactory

Service

Faultless start to finish.

Service

Poor service

Service

Phone answered promptly and through to correct department

Service

scratch on alloy wheel

Service

Quick and straightforward to deal with

Service

The intermittent fault it went in for is still there. The electronics were worked on and now my iPhone didn't work had go to other BMW agent to get fixed. Without hands free for couple of weeks difficult for me being disabled I depend on my phone.

Service

Very easy changeover from old car to new car

Sales

I was talked through everything from start to finish,

Sales

Nothing was an issue - from test drives to reply emails and phone calls - we were never made to feel we were wasting their time.

Sales

Again very friendly and helpful making sure we were fully at ease with the controls of our new vehicle.

Sales

Excellent professional service

Sales

From purchase till delivery kept u well informed

Sales

No room for improving

Sales

They delivered what they promised

Sales

Professional service from people who know their customers

Sales

Everything went well at the centre.The complimentary coffee was really good

Sales

Callum the salesman was very professional and friendly kept everything simple and most importantly listened to what I was asking for.

Sales

Good service, treated professionally

Sales

No issues whatsoever.

Sales

I have always had great service from harry fairbairn in Irvine. My salesman Johnny was particularly helpful in all areas of the sale.

Sales

Derek Leitch got me a good deal and looked after me very well.

Sales

Kept well informed on car,s. Status from order date. to delivery. In addition the finance package was clearly explained by Gregg.

Sales

It’s how I feel

Sales

Happy with car & experience

Sales

Everything was explained in detail car beautifully presented on handover

Sales

I have always dealt with Harry Fairbairn in Irvine and they are always very courteous, professional and extremely helpful. Nello Pisani (sales executive) has helped me decide and closed on the last 3 cars (6 series).

Sales

Before I met Sam Frew the sales Rep at BMW. I had already tempereroly agreed on a car at Mercedes Benz Ayr. However after the way Sam treated Mysef & My wife then we opted to stick with BMW for the 8th Year and 3rd Car.

Sales

Kept informed throughout with updates and what the next stage would be. They get to know you and even your sense of humour, they put a big pink ribbon on my new car as they knew I would giggle at that. I was given a thorough run through of my car.

Sales

Except I haven't received a drive away insurance,I am very much happy about the delivery and time keep up as promised....

Sales

Excellent delivery and surprise for my son.

Sales

Sales advisor was very helpful.

Sales

Received excellent customer service . It is very important that this is recognised because it makes you feel that you are being treated as an individual and all your needs as a customer are being met .

Sales

The same as abovev

Sales

I was made to feel comfartable and all the staff were attentave and helpful

Sales

All went well from order to delivery

Sales

Was well looked after

Sales

Very professional team who worked together to deliver a high quality result

Sales

The brand new car could have been better prepared, in terms of valeting-the garage did offer a further free valet-however did affect the New car buying experience

Sales

The whole experience from start to finish was hassle free and very professional.

Sales

Purchase of my car was a very smooth process as my sales executive went to great lengths to get me the best deal possible. Delivery was a very pleasent experience, my car was beautifully presented with a big bow wrapped round it.

Sales

Very helpful Sales Executive who kept updated during the buying process

Sales

Very smooth transaction. Always kept upto date with process

Sales

All formalities explained well, delivered car on the planned date.

Sales

The salesman was very pleasant as was everyone else at the dealership

Sales

Harry Fairbairn provides a relaxed, welcoming environment...my two kids even managed to keep entertained between drinks and toy cars !

Sales

An amazing place to be, my kids loved it and the staff couldn't be any more helpful

Sales

Gary made it very clear of how to get the deal to happen and it made it easy

Sales

see question 1