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ABOUT US Harry Fairbairn Irvine BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When changing my car, or when getting my car serviced, Harry Fairbairn in Irvine have been excellent to deal with.left my car by appointment, and collected by appointment- no waiting time.

Service

Very good service, staff are professional and knowledgeable

Service

Excellent customer care. The service that I received was 1st class. The work carried out, to service my car, was very professional, & promptly done. I appreciated the 'walk round' video, that was sent to my phone.

Service

Efficient and friendly.

Service

Excellent service from booking to the work carried out.I always feel confident that the work is done to the highest standards.

Service

Always a first class service. Staff are always very friendly and welcoming and my vehicle is always returned washed and cleaned inside.

Service

As per question 1 .. I always find the staff friendly and honest... the work is carried out efficiently

Service

Even during these unusual times, the staff at Harry Fairbairn still managed to provide high quality service.

Service

Good service

Service

Very satisfied with the work carried out.

Service

Customer service was excellent and staff were very friendly and helpful.

Service

They kept me informed of progress

Service

Great service and terrific people to deal with

Service

Always pleasant and informative

Service

Would have given 5 stars but the car has had problems with the electronics since I got it back. The drivers window isn't working and other windows can't be controlled from the drivers side. Also the mirrors don't fold in when locking car.

Service

All ready to help you out with no problems whatsoever

Service

They were very efficient and helpful and I was very pleased with the service despite covid.

Service

When Heather phoned to say the car was ready, I explained I may be there just after 5:30, she said she would stay on to ensure I got my car back that day. I really appreciated this and managed to get there before it closed. Excellent customer service

Service

Linzie kept me up to date with everything and was very pleasant

Service

Smooth and efficient service.

Service

Seamless experience.

Service

Excellent customer service

Service

Very helpful.Completely satisfied

Service

I had the work done in a day and had no problems

Service

Linzie was friendly and made sure I understood what was going to be carried out.

Service

Did what it said on the tin Thank you

Service

Being self isolating because of Covid-19, my car was collected and returned to me which eliminated any worries about how I would have my service done.

Service

The service receptionists were very knowledgeable, friendly and helpful.

Service

It was just a simple replacement battery in the key fob but was done speedily and, for once, with BMW, inexpensively.

Service

Went above and beyond to prioritise work and deliver car back to me at home

Service

Delivery service and car cleaned also arranged follow up needs no problems

Service

The service department looked after me from start to finish

Service

Kept fully up to date while accident repairs were carried out and completed to my satisfaction.

Service

I am completely satisfied

Service

Good communication, excellent feedback

Service

Despite the above which will put me off buying another BMW, Dawn at Harry Fairbairn's was excellent at her job. The fault was fixed very quickly although the part was just replaced.

Service

Customer service representative was very helpful

Service

There were no issues to speak of from booking through to delivery.

Service

Every done their job efficiently and effectively.

Service

Great service

Service

Had many cars serviced at Harry Fairbairn over a number of decades, always professional, courteous and efficient. Also good to see a company that takes the current pandemic into account in their operating environment, whilst making the process easy.

Service

fully satisfied

Service

All staff were pleasant, COVID precautions were in place, quicker than I thought, slightly cheaper than first quoted

Service

Everyone is helpful and try to give you best price for the job

Service

Highly professional, efficient and friendly staff.

Service

I always find so help and a good to do business with. A credit to the BMW dealer group.

Service

Times ,dates very suitable around my work cant empathize enough how lovely receptionist was and how helpful .

Service

Quicker than expected service felt customer handler was great

Service

As already said, everything was great

Service

this was a second visit to rectify minor problem after most recent visit. Very well sorted out though

Service

service staff could not have been any more helpful and put my fears at ease regarding covid with her exemplary safety measures. advised us of progress throughout the day

Service

Always a pleasure to visit the showroom. Have had 6 cars from this dealer and not one complaint!! The after sales service is exemplary !

Service

Car was fixed and washed and available for collection on time.

Service

Great customer service given from first contact through to completion of the work carried out on my car

Service

No problems here

Service

Staff are always friendly to deal with and helpful even during the current restrictions.

Service

Great service through the many years

Service

Easy to check in. Service carried out on time and car cleaned/valleted. Video sent of health check. Staff very pleasant and friendly.

Service

The same as the first answer. They make it easy.

Service

Despite COVID restrictions Derek was always available to answer any questions I had regarding the new car.

Sales

Previous experience of car purchase and comfortable trust based relationship with Paul Evans sales advisor, Paul as per previous purchases advised on options to tailor the car to my requirements and the new car meets all of my expectations.

Sales

Great service from Callum Gott

Sales

The sales team at my local dealer were able to provide all the amswers to my questions and tailor a deal that was right for me. In addition the after sales follow up was really good without being intrusive.

Sales

Professional from day 1

Sales

Callum was very knowledgable about the motability scheme and kept me up to date with everything about the car.

Sales

Very straightforward and pleasant people

Sales

Car was presented perfectly. Was exactly on time and both Derek and manager we helpful and friendly.

Sales

good communication. Derek Wilson kept me up to date throughout.

Sales

Everything was very professional and the way the staff especially with the pandemic

Sales

Have dealt with this salesman before and happy with the way we were treated and will be back in the future

Sales

I was especially impressed by Calum from the sales department, we received excellent service and he is a credit to your company. ( please let Calum know) Everything was perfect from the purchase to the delivery.

Sales

Very satisfied

Sales

No issues

Sales

Very simple process.

Sales

It was a fairly simple process. I can't really give a more complete answer as I have never bought a car during a pandemic.

Sales

Aside from the restrictions arising from the COVID-19 pandemic which prevented me seeing the car in the showroom everything else went smoothly and the arrangements that the garage put in place for customer safety were reassuring.

Sales

I had several months to wait on my car coming from Leipzig. During this period I was kept fully informed of the date etc when to expect the arrival of the car.

Sales

Easy ,Callum the salesmen explained everything.

Sales

See answer to question no 1