Harry Fairbairn (Irvine) Star Rating
Sales
16 comments from 40 reviews
Service
41 comments from 123 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They were excellent."
"Completely satisfied on every occasion and find the staff most helpful."
"huge improvement from the past very proactive and exceeded my expectations."
"Staff were expecting Me and were very polite and informative. Kept me up to date with the progress of service."
"In to fix 2 problems with the roof. 1 fixed, 1 made worse"
"It was service 2. It was done well"
"I was told that my car had rusted brake discs and should be replaced at a total cost of 840. My car is just over 2 years old and still under warranty but despite speaking to the service manager I was offered no money off."
"First time fix"
"100 percent satisfied"
"The staff were really helpful, I would like to thank Simon."
"Booking arrangements, work and handback professional and helpful. Staff attitudes good, sent a signal to customer of an interest in their work. Service manager and staff were efficient and courteous."
"The staff were extremely pleasant and helpful."
"excellent service"
"I have visited the dealership on three occassions in seeking a resolution to an eduring water ingress problem. On arranging and conducting the second visit, I was dissatisfied with the attitude of the individual in her dealings with me."
"The dealer had difficulty finding the booking on the system when I arrived to drop my car off."
"I felt that i was over charged twice as much as it should have cost, for a mistake that was the engineers fault. I am very unhappy."
"I had to go twice despite informing the problem over the phone. They have to understand that it is difficult to get time off during regular week."
"The car was collected a courtesy car left for pre booked appointment. It was in the garage for 7 hours, but never 'logged in' therefore the work was never done a simple electronic diagnostic check that would probably take 10 minutes"
"I am always well looked after there."
"There was slight delay in the timescales given for the MOT"
"Thank you very much for the service"
"my vehicle was returned uncleaned, i had to contact the dealer to get updates on the progress of my repair, was constantly fobbed off and told that someone would return my call, i waited for over 4 hours and had to contact them again"
"The overall service from dealership was good."
"There was a short delay between the car being finished and the handover apart from that fine"
"It was booked in on time compleated on time ,cant fault them."
"It was part of the inspection service I was asking them to look at a knocking noise . The technicians are saying that they cannot hear this noise it was because they had replaced a bolt."
"They said they would call me back a couple of weeks ago and they have not done this,"
"Always a good experience at Harry Fairbairn."
"there were 5 warning light on the dash board related to tyre/ tyre pressures/ABS when i arrived a dealership they said there was no one available to look at the car."
"Was told it would take 2 hours to fit a replacement door seal. When I returned the advisor fitted it completely in 30 mins, where did 2 hours come from"
"I've been made to feel very welcome on my visits to the Dealership and have never had any surprises when given the bill"
"Always satisfied with the level of service"
"harry Fairbairn is the most customer focused and excellent dealership we have dealt with after owning 40 cars. The staff are most helpful and the workmanship is first class"
"The dealer has still not repaired my BMW."
"Very professional , efficient, and friendly"
"Left car at 7.45 for oil and filter change, said I'd collect at 3.00 not ready until 4.20 and no update on progress between 3.00 and 4.20"
"Cost just to change a light bulb was rather expensive"
"The dealership is in the process of alterations .That is why the low score on appearance"
"Dealership under huge redevelopment, however the service provided was excellent"
"The dealership made me feel special. I have never experienced that before.The service was very professional service first class."
"The carried out the service required and fixed a problem with the car that I asked them to look at on the day of the service."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Would highly recommend Paul Evans, fantastic service, a great asset"
"Invited to showroom launch,Richards excellent service resulted in the purchase of 2 cars, also new service manager Paul is a breath of fresh air"
"Mr. Nello Pisani was very attentive and helpful. Contacted us when he promised."
"Very pleasant and professional"
"Very pleased with the selling dealership friendly staff and proffesional."
"Product knowledge issues have been addressed."
"Delays in providing information during process and I felt there product knowledge was poor"
"Nello was very patient and understanding."
"They took into account my needs and I got the car I wanted"
"I was told that the vehicle would at the most be 3 months old aquired from another dealership and it was infact 8 months. I was promised a call back which I didn't receive."
"Unfortunately the sales executive was leaving HF and the vehicle aquasition handover was not as good as previous."
"Very helpful"
"Test drive given."
"Very Professional approach and attitude. They srifed to meet my needs and criteria on every level"
"knowledgible and very helpful in pursuing my specific requirements for a new car"
"salesman were very proficient and knew that as a young driver knowing all about my new car was what i wanted. I feel they went that little bit extra to ensure everything was to my satisfaction. i cannot fault them."